Alister FigaroSimon
Odenton,Maryland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hardworking Automotive Technician with two years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Technician
Jiffy Lube Oil Change Center
05.2021 - 09.2023
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Enhanced customer experience with personalized assistance and product recommendations.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
Education
High School Diploma -
Arundel High School
Gambrills, MD05.2019
Skills
- Effective Communication
- Attention to Detail
- Conflict Resolution
- Problem Solving
- Time Management
- Active Listening
- Positive Attitude
- Adaptability
Timeline
Customer Service Technician
Jiffy Lube Oil Change Center
05.2021 - 09.2023
High School Diploma -
Arundel High School