Alister Romero
Elmhurst,IL
Summary
Results-driven Sales Professional with a proven ability to exceed targets and enhance client satisfaction. Experienced in driving revenue growth and cultivating long-term relationships through superior service delivery. As Bank Branch Manager, led a team to consistently surpass deposit and lending goals while ensuring compliance and regulatory standards.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Casino Service Supervisor
Hollywood Casino Aurora
Aurora, United States
04.2026 - Current
- Supervised daily operations of the casino floor, ensuring exceptional service delivery and guest satisfaction.
- Promoted and demonstrated superior customer service in alignment with department and company standards.
- Informed guests of current and future casino promotions while ensuring all team members communicated updates effectively.
- Trained and mentored staff members, enhancing service delivery and promoting a positive work environment.
- Coordinated marketing activities, compliance, promotions, events, and entertainment to enhance guest engagement.
- Oversee Marketing's promotions, events, and goals.
- Coordinate and executes retail promotions, direct mail promotions, and special events to retail and database customers.
- Organizes and maintains files of all Marketing Promotions to include checklists, rules, and prize forms.
- Coordinate internal support related to each special event, promotion, or entertainment for all appropriate departments.
- Coordinated and tracked groups responding to special events, promotions, and VIP parties.
- Supports and administers operational goals and monitors achievements of performance and profit objectives.
- Oversaw guest services at Penn Entertainment
Freelance Contractor / Project Entrepreneur
Valor Elite Services
Chicago, United States
06.2019 - Current
- Liaised between clients and prominent developer-builders for luxury condos in Playa del Carmen, Mexico, ensuring project alignment with client needs.
- Managed residential real estate leasing process for privately owned rentals in Illinois, overseeing application approval and tenant selection.
- Provided tailored tax services as registered income tax consultant with IRS, assisting 125–225 clients annually.
Banking Center Manager II
Peoples Bank
Reason for Departure: Moved to Mexico
02.2024 - 10.2024
- Oversaw daily operations of the banking center, ensuring compliance with regulatory standards and internal policies.
- Monitored branch performance metrics to identify improvement areas and enhance operational efficiency.
- Resolved complex customer issues, leveraging problem-solving skills to maintain client loyalty and trust.
- Conducted regular audits of branch operations to ensure accuracy in reporting and compliance with financial regulations.
- Utilized CRM software to track client interactions and maintain an organized database for improved follow-up and service delivery.
- Engaged in community outreach initiatives to promote banking services and enhance brand visibility in the local market.
- Established relationships with local businesses to foster partnerships and increase referral business.
- Facilitated monthly team meetings to review performance goals and recognize achievements, promoting a positive work environment.
- Managed daily operations of banking center to ensure smooth customer service.
- Oversaw compliance with financial regulations and internal policies effectively.
- Delivered comprehensive bank-wide process flows for sales, originations, underwriting, closing and servicing activities, including identification of applicable regulations, risks, controls, and opportunities for improvement.
- Monitored daily banking activities to ensure compliance with applicable regulations and laws.
- Managed the recruitment process for new employees including interviewing candidates and conducting background checks.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.
Wire Transfer Specialist
Connect Search - Old National Bank
Reason for Departure: Contract Employment Expired
01.2022 - 10.2022
- Executed wire transfer transactions with precision and adherence to compliance regulations, ensuring timely processing.
- Monitored transaction volumes and processed over 70–120 wire transfers daily, maintaining a 99% accuracy rate.
- Reviewed and verified documentation related to wire transfers, maintaining high standards of accuracy and attention to detail.
- Monitored industry regulations affecting wire transfers, ensuring compliance with legal requirements and minimizing risk.
- Coordinated with financial institutions to facilitate timely and secure wire transfer transactions, enhancing customer satisfaction.
- Collaborated cross-functionally to streamline integration of wire transfer operations with other banking services, improving service efficiency.
- Assisted clients with inquiries regarding wire transfer status and procedures.
Branch Manager VP
Hanmi Bank
Reason for Departure: Bank Branch Closure
04.2018 - 03.2019
- Developed and implemented strategic plans to enhance customer service and drive branch growth, achieving a 15% increase in customer satisfaction scores.
- Developed customized customer retention strategies to enhance loyalty and increase satisfaction, cultivating a dedicated client base for long-term relationships.
- Oversaw daily branch operations, emphasizing compliance and risk mitigation to create a secure environment fostering customer trust.
- Established enduring customer relationships through soliciting feedback and addressing concerns, enhancing referral rates and reinforcing branch reputation.
- Reviewed and approved loan applications, ensuring thorough risk assessment and adherence to lending policies.
- Participated in community outreach programs to strengthen community ties and enhance branch reputation.
Branch Bank Manager VP
BMO Harris Bank
Reason for Departure: Health Benefits
05.2015 - 04.2018
- Led a team of 9 to 22 employees, overseeing daily operations to ensure alignment with the bank's financial goals.
- Enhanced branch sales through innovative marketing strategies and personalized customer interactions, resulting in improved customer experience.
- Managed multiple branches during transitions, ensuring operational continuity and maintaining high service standards.
- Structured management of goals related to new accounts, retail home loans, investment referrals, and treasury management.
- Conducted bimonthly training sessions for personal bankers in the role of Lending Champion and Bank at Work leader to improve team skills.
- Analyzed market trends and customer feedback to identify service gaps, facilitating new product development and strengthening market position.
- Managed staff performance and provided training to enhance customer service skills.
- Conducted regular audits of branch operations to maintain high standards of service quality.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Created and maintained a positive work environment within the branch.
Financial Center Manager AVP
Fifth Third Bank
Reason for Departure: Moved to Florida
10.2011 - 05.2013
- Led a team of 11 employees, overseeing daily operations to ensure alignment with financial goals.
- Structured management of goals for new accounts, retail home loans, investment referrals, and treasury management to drive financial performance.
- Enhanced sales through innovative marketing strategies and personalized customer interactions, improving customer experience.
- Identified potential clients and implemented targeted marketing strategies that attracted new customers and streamlined onboarding.
- Analyzed market trends and customer feedback to identify service gaps, leading to new product development and improved market position.
- Fostered a collaborative team environment that encouraged high performance and professional development.
- Managed daily operations of financial center team and services.
Bank Manager
First American Bank
Reason for Departure: Benefits & Incentive Plan
04.2001 - 10.2011
- Managed daily operations of banking branch to ensure smooth functionality.
- Oversaw compliance with banking regulations and internal policies.
- Coordinated loan processing and approval procedures for clients.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Evaluated new products for suitability within the bank's offerings.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Examined markets to inform customers on profitable purchases and financial opportunities.
Education
Income Tax Certification -
Intuit Academy
Residential Leasing -
Real Estate Institute
Income Tax Certification -
HR Block Academy
Business Economics -
Morton College
Illinois Bassett License
ABC Bartending School
IllinoisSkills
- Casino Operations
- Customer Service
- Promotional Campaigns
- Event Coordination
- Client Relationship Management
- Communication Skills
- Interdepartmental Communication
- Community Outreach
- Sales Management
- Sales Strategies
- Customer Engagement
- Customer Retention
- Goal Setting
- Performance Monitoring
- Time Management
- Project Management
- Staff Training
- Team Development
- Team leadership
- Operational Compliance
- Regulatory compliance management
- Risk Mitigation
- Risk analysis
- Compliance
- Operational reports
- Market Analysis
- Market research
- Sales Analytics
- Database Management
- Process efficiency
- Process improvement
- Attention to Detail
- Analytical and critical thinking
- Problem Solving
- Negotiation Skills
- Collaboration
- Marketing Strategy
- Marketing
- Product Knowledge
- Product training
- Financial advising
- Budget planning
- Audit preparation
- Cash Management
- Cash handling
- Operations management
- Cross-selling strategies
- Business planning
- Training and development
- Conflict resolution
- Communication management
- Employee training
- Time management
- Staff management
- Market research
- Revenue Management
- Risk analysis
- Business planning
- Cash handling
- Problem Solving
- Operational reports
- Training and development
- Attention to detail
- Analytical and critical thinking
- Operational compliance
- Financial regulations
- Problem resolution
- Training & Development
- Problem-solving aptitude
- Task prioritization
- Risk assessment
- Financial Strategy
- Time management abilities
- Certified public finance officer
- Strategic planning
- Mortgage underwriting
- Loan origination
- Credit analysis
- Negotiation skills
- Loan underwriting
- Underwriting guidelines
- Title searches
- Loan documentation
- Reporting requirements
- Loan structuring
- Debt-to-income ratios
- Financial history reviews
- Report writing
- Employment verification
- Financial assessment
- Income verification
- Broker evaluations
- Underwriting policies
- Cash flow analysis
- Interview techniques
- Audit reporting
- Written communication
- Transaction monitoring
- Fraud detection
- Audit coordination
- Report preparation
- Critical thinking
- Compliance management
- Suspicious activity reporting
- Fraud investigation
- Legal research
- Bank secrecy act compliance
- USA PATRIOT act
- Financial intelligence
- AML regulations expertise
- Forensic accounting
- Financial crime detection
- Anti-money laundering
- Investigative techniques
- Ethics and integrity
Certification
- Income Tax Certification
- Residential Leasing License
- Illinois Basset License
- CPE Income Tax Certification
- National Mortgage License System
- Illinois Public Notary
- Illinois Casino Gaming License
Languages
- English, Native
- Spanish, Fluent
Timeline
Casino Service Supervisor
Hollywood Casino Aurora
04.2026 - Current
Banking Center Manager II
Peoples Bank
02.2024 - 10.2024
Wire Transfer Specialist
Connect Search - Old National Bank
01.2022 - 10.2022
Freelance Contractor / Project Entrepreneur
Valor Elite Services
06.2019 - Current
Branch Manager VP
Hanmi Bank
04.2018 - 03.2019
Branch Bank Manager VP
BMO Harris Bank
05.2015 - 04.2018
Financial Center Manager AVP
Fifth Third Bank
10.2011 - 05.2013
Bank Manager
First American Bank
04.2001 - 10.2011
Income Tax Certification -
Intuit Academy
Residential Leasing -
Real Estate Institute
Income Tax Certification -
HR Block Academy
Business Economics -
Morton College
Illinois Bassett License
ABC Bartending School