Shahed Ramnandan
Durban ,KWA-ZULU NATAL
Summary
Dynamic leader with a proven track record at Carnival Cruise Lines, enhancing customer satisfaction and revenue through expert casino operations management and strategic game mix adjustments. Skilled in team management and casino game knowledge, adept at fostering employee relations and ensuring compliance with gaming regulations. Achieved significant improvements in staff performance and player loyalty by implementing targeted training and promotions.
Overview
10
10
years of professional experience
Work History
Casino Supervisor
Carnival Cruise Lines
01.2024 - Current
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new staff members on casino policies, procedures, and game rules for improved performance.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
- Implemented strategies for optimizing game offerings based on player preferences and market trends.
- Monitored employee attendance records, managing schedule changes as needed to maintain optimal staffing levels.
- Contributed to the ongoing refinement of gaming policies, procedures, and guidelines for enhanced efficiency.
- Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
- Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
- Collaborated with security personnel to maintain a safe and secure environment for guests and employees.
- Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
- Maintained comprehensive knowledge of all casino games offered, serving as an expert resource for both staff members and guests.
- Enhanced player experience by developing targeted promotions and events that drove repeat business.
- Supported high-stakes gaming activities by supervising private salons, ensuring adherence to house rules while accommodating VIP needs appropriately.
- Developed strong rapport with VIP clients, offering personalized attention and fostering loyalty to the casino brand.
- Improved revenue generation through effective management of table limits and game mixes.
- Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored gaming operations continuously to check on dealers and players.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
Casino Dealer
Carnival Cruise Lines
03.2019 - 01.2024
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Conducted games such as Dice, various poker games, Blackjack and Roulette by explaining rules, taking bets and delivering payouts.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
Casino Dealer
Sun International
12.2014 - 02.2019
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Dealt cards in blackjack,poker and baccarat games and monitored players' behavior for signs of cheating.
- Conducted games such as baccarat, poker, Roulette and Blackjack by explaining rules, taking bets and delivering payouts.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Exchanged legal currency for gambling chips and coin money.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
Education
Bachelor's Degree - Mathematics, Physics, Life Sciences And English
Crystal Point Secondary School
Durban-Kwa-Zulu Natal 12.2013
Skills
- Team management
- Stress tolerance
- Employee scheduling
- Casino game knowledge
- Strong leadership
- Employee relations
- Casino operations
- Gaming regulations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Relationship building
- Security procedures
- Paperwork management
- Analytical thinking
- Conflict resolution
- Risk assessment
- Staff training
- Adaptability
- Crisis management
- Financial reporting
- Revenue generation
- Gambling regulations compliance
- Floor monitoring
Capable User of Excel and Word Documents
I use these programs on a daily basis for Scheduling and tracking purposes.
Timeline
Casino Supervisor
Carnival Cruise Lines
01.2024 - Current
Casino Dealer
Carnival Cruise Lines
03.2019 - 01.2024
Casino Dealer
Sun International
12.2014 - 02.2019
Bachelor's Degree - Mathematics, Physics, Life Sciences And English
Crystal Point Secondary School
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