Alite Zemichael
Summary
Effective Student committed to learning, developing skills in Cybersecurity Engineering and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens.Co
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided training and support to new associates to help provide high-quality customer service.
Software Engineer
MasterCard
01.2023 - 01.2023
- Worked closely with peers to identify issues and provide suitable resolutions that will impact at least 10 customers
- Updated old code bases to modern development standards, improving functionality.
- Participated in architecture, design and implementation of back-end and front-end features using Javascript, C#, HTML, CSS and Python.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Sat in on design team and planning meetings and learned how to apply project management tools such as Jira, Confluence, and Stash
- Delivered project reports and milestone updates to supervisor.
ClassroomAssistant
Black Rocket Production
05.2022 - 08.2022
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Education
Bachelor of Science - Cybersecurity Engineering
George Mason University
Fairfax, VA06.2025
Skills
- Leadership
- Problem-solving
- Time management
- Critical thinking
- Intermediate programming
- Customer Service
- Volunteer engagement
- Conflict Management
- Task Initiative
- Bilingual Communication
- Microsoft Proficiency
Languages
English
Full Professional
amharic
Native or Bilingual
Timeline
Software Engineer
MasterCard
01.2023 - 01.2023
Customer Service Associate
Walgreens.Co
12.2022 - Current
ClassroomAssistant
Black Rocket Production
05.2022 - 08.2022
Bachelor of Science - Cybersecurity Engineering
George Mason University