AMBER S. MORRISON
Waynesville,GA
Summary
Dynamic customer service professional with extensive experience at Southeast Georgia Health System and Dollar Tree Stores. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Expertise in cash handling and retail operations, consistently achieving balanced transactions while fostering teamwork and collaboration in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Customer Service Associate
Georgia Peach World
2026 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained product displays and stock levels, enhancing store presentation and accessibility for customers.
- Collaborated with team members to ensure timely completion of daily operational tasks and goals.
- Educated customers on product features, benefits, and promotions, driving engagement and satisfaction.
- Implemented feedback mechanisms to gather customer insights, improving service quality and response times.
- Developed strategies to enhance customer interactions, resulting in improved retention rates and loyalty initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Enhanced brand image by consistently delivering service beyond expectations.
- Trained new associates in customer service protocols, elevating overall team's performance.
Customer Service Cashier
Dollar Tree Stores
10.2025 - Current
- Maintained knowledge of store products and services to offer quality recommendations to customers.
- Restocked products and merchandise to improve aisle organization and increase sales.
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.
- Returned out-of-place products to appropriate aisles or displays.
Health Unit Coordinator
Southeast Georgia Health System
05.2025 - 07.2025
- Liaised between patient care units and other patient-related departments.
- Handled grieving families and tense situations with compassion and kindness.
- Leveraged industry experience and knowledge of team skillsets to align and delegate priorities.
- Drafted and facilitated distribution of medical records such as birth and death certificates.
Certified Nursing Assistant Orthopaedic Unit
Southeast Georgia Health System
09.2018 - 05.2024
- Collaborated with nurses on unit to ensure safe and restorative care provided post op all joint replacement surgeries.
- Provide nursing related services to resident.
- Protect and promote resident/patient rights.
- Provide routine care to the patients, ensuring blood glucose levels were monitored for diabetics or other critical vital signs.
- This included activities of daily living (bathing, feeding, toileting, assisting to restroom and ambulate as ordered.
- Obtain specimens, weights, and vital signs of patients.
- Report patient variations to charge nurse.
- Assist family and caregivers on request to meet personal care to residents.
- Reason for Leaving: Son was critically burned. Was hospitalized for 104 days, Was unable to return when discharged due to stringent wound care
Certified Nursing Assistant
Magnolia Manor
11.2014 - 09.2018
Certified Nursing Assistant
Georgia Nurse Care
08.2014 - 11.2014
Correctional Officer Trainee
Florida Department of Corrections
10.2010 - 11.2011
Education
Correctional Officer Trainee - undefined
Florida Department of Corrections
Lake City, Fl11.2011
High School - College Preparatory Track
Baker County High School
Glen St. Mary, Fl05.2007
Skills
Interpersonal communication
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Inventory management
- Data entry proficiency
- Financial shortage analysis
- Phone etiquette
Account invoicing
Retail operations
Professionalism
Analytical skills
Refunds and exchanges
Scanner operations
Team leadership
Coin and currency counting
Cleanliness
Issue resolution
Store merchandise stocking
Teamwork and collaboration
Personal Organization
Basic mathematics
Non-verbal communication
Customer relations
Physical stamina
Cleaning and sanitizing
Restock products
Gift Cards Handling
Store policies understanding
Payment collection
Decision-making
Basic accounting
Employee training
Written communication
Merchandise packaging
Price verification
Problem-solving abilities
Adaptability and flexibility
Task prioritization
Product location
Reporting and documentation
Relationship building
Manual dexterity
Item scanning
Problem-solving
Till counting
Organizational skills
Cash register systems
Team building
Negotiation skills
Time management
Conflict resolution
Return and exchange processing
Critical thinking
Receipt issuing
Returns and exchanges
Store Procedures Adherence
Credit card transactions
Reliable and responsible
Product upselling
Creative thinking
Customer complaint handling
Security procedures understanding
Effective communication
Security monitoring
Goal setting
ID verification
Customer satisfaction
Cooperative attitude
Excellent communication
Cash handling
Product Availability Checking
Pricing and markdowns
Customer seating
Retail software proficiency
Continuous improvement
Multitasking
Effective customer upselling
Product scanning
Customer service
Verbal communication
Quick decision making
Product recommendations
Bagging items
Problem-solving aptitude
Adaptability
Price identification
Point of sale software
Credit and cash transactions
Price checking
Electronic Payment Processing
Interpersonal communication
Timeline
Customer Service Cashier
Dollar Tree Stores
10.2025 - Current
Health Unit Coordinator
Southeast Georgia Health System
05.2025 - 07.2025
Certified Nursing Assistant Orthopaedic Unit
Southeast Georgia Health System
09.2018 - 05.2024
Certified Nursing Assistant
Magnolia Manor
11.2014 - 09.2018
Certified Nursing Assistant
Georgia Nurse Care
08.2014 - 11.2014
Correctional Officer Trainee
Florida Department of Corrections
10.2010 - 11.2011
Correctional Officer Trainee - undefined
Florida Department of Corrections
High School - College Preparatory Track
Baker County High School
Customer Service Associate
Georgia Peach World
2026 - Current