Michelle McKone
Wakefield,NH
Summary
Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through thirty-five years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
Work History
Customer Service Associate
Nouria Energy
07.2023 - Current
- Full Time morning cashier/customer service
- Perform all duties required – stock shelves and coolers, clean workstation, floors and public bathrooms, empty trashes when needed inside and out, primary responsibility is cashier/customer service
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Freelance Copywriter/Parent Caregiver
Self Employed Contractor
11.2012 - Current
- Part-Time Independent Freelance Copywriter for various professional and independent clients
- Cared for elderly, disabled father in my home until other accommodations became necessary.
Unarmed Security Officer
Securitas USA Northeast Region
06.2022 - 07.2023
- Contract Screening and Security Services for a major firearms and ammunition manufacturer (civilian and military) in several NH locations
- Screening included use of x-ray machines, metal detectors, wands, eyesight and observation.
Customer Service Associate
Global Partners, Inc. (Mobil Mart)
03.2019 - 11.2021
- Cashier and customer service for a gas station and convenience store
- Training in safe food handling, cash management, lottery, etc
- Opening key holder.
Customer Service Associate
Burlington Stores, Inc.
09.2018 - 01.2019
- Customer Service Associate for Housewares and Relief Front End Cashier
- Restocked and Merchandised the Housewares Department, assisted customers in answering questions about product and finding product that served their needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted front end in cashiering and customer service when needed
- Seasonal position.
PSE Sales & Distribution
United States Postal Service
09.2017 - 09.2018
- Prepared mail and packages for distribution for the local carriers, Dispatched nightly mail to Distribution Centers in Manchester and Nashua; worked the retail window processing incoming and outgoing mail for retail customers; distributed mail to local PO Boxes
- Temporary position.
Senior Information Support Assistant
University of New Hampshire/ Telecommunications
07.2003 - 11.2012
- Processed work orders for Telecommunications services Moves, Adds, Changes, Disconnects, (Landline Voice, Ethernet, WiFi, LAN/Wan, Mobile/Cellular, Voicemail, etc) for University departments, satellite locations, and Granite State College
- Processed temporary services for departments and outside vendors for sports and other special events.
- Managed departmental telecommunications accounts and processed billing.
- Drafted communications and correspondence for distribution across university departments. Teamwork in planning, organizing,and executing presentations.
- Communicated effectively and professionally with university Telecom Account Managers, Faculty, and Staff via email and phone. Worked collaboratively and independently to resolve problems, questions, and concerns.
Information Support Assistant II
University of New Hampshire - Institute on Disability
03.2002 - 03.2003
- Registrar and Financial Specialist for the IOD, managing various fund accounts and accepting registrations and payments for workshops and presentations for Advocates and Paraprofessionals working in home and educational environments with the disabled
- Also managed account for the NH Center for Public Policy Studies.
Academic Student Services Assistant
University of New Hampshire - Division of Continuing Education
02.2000 - 03.2001
- Academic Advisor for non-traditional and transitional students who aspired to gain admission to a degree program and required certain qualifying courses, grades, transfer credits, etc
- Evaluated transcripts, educational and life goals to assess the course of action best suited to overcoming certain challenges to aid in achieving those aspirations.
- Monitored curricula and course sequencing.
Business Services Assistant II
University of New Hampshire - Controller's Office, General Accounting
09.1998 - 11.2000
- Reconciled cash accounts of various factions of the University System of NH
- Researched and resolved issues with cash and fund accounts
- Successfully researched and resolved a discrepancy with a cash account that had been an issue for 2+ years
- Created a University-wide satisfaction survey in MS Excel for the new Business Service Center system reorganization
- Automatic results tabulations using formulas in MS Excel.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Administrative Office Professional
University of New Hampshire – VPFA Business Service Center
09.1997 - 09.1998
- Processed invoices for Accounts Payable and POAs and POBs for accounts and departments services by the BSC
- Special projects as assigned.
Education
3rd Year BA Program Part Time in English and Creative Writing -
Granite State College
Rochester, NH02.2005
3rd Year Associates Business Science Degree Program Part Time in Tourism Management and Marketing - undefined
Macintosh College
Dover, NH09.1999
Skills
- Customer and Clerical Support
- Team Collaboration, Meeting Coordination, Planning, Presentation Design and Execution
- Strong Organization
- Document Retrieval, Invoice Processing Account Investigation, Documentation and Control
- Customer Service
- Data Entry, Spreadsheet Tracking
- Correspondence Writing
- Research and Analytical Skills
- Report Generation
- Interpersonal Communication
- Task Prioritization, Problem-Solving
- Confidentiality and Data Protection
- Reliability, Fast Learner, Professional Demeanor, Interpersonal, Critical Thinking Skills
- Administrative Procedures
- Written Communication Skills, Business Correspondence
- Office Equipment Operation
- Relationship Building
- Multitasking, Organization, and Time Management Skills
- Technical, Attention to Detail, and Active Listening Proficeincy
- Editing and Proofreading
- Database Entry, Spreadsheet Management, Word Processing
- Problem-Solving AptitudePresentation Development
Timeline
Customer Service Associate
Nouria Energy
07.2023 - Current
Unarmed Security Officer
Securitas USA Northeast Region
06.2022 - 07.2023
Customer Service Associate
Global Partners, Inc. (Mobil Mart)
03.2019 - 11.2021
Customer Service Associate
Burlington Stores, Inc.
09.2018 - 01.2019
PSE Sales & Distribution
United States Postal Service
09.2017 - 09.2018
Freelance Copywriter/Parent Caregiver
Self Employed Contractor
11.2012 - Current
Senior Information Support Assistant
University of New Hampshire/ Telecommunications
07.2003 - 11.2012
Information Support Assistant II
University of New Hampshire - Institute on Disability
03.2002 - 03.2003
Academic Student Services Assistant
University of New Hampshire - Division of Continuing Education
02.2000 - 03.2001
Business Services Assistant II
University of New Hampshire - Controller's Office, General Accounting
09.1998 - 11.2000
Administrative Office Professional
University of New Hampshire – VPFA Business Service Center
09.1997 - 09.1998
3rd Year BA Program Part Time in English and Creative Writing -
Granite State College
3rd Year Associates Business Science Degree Program Part Time in Tourism Management and Marketing - undefined
Macintosh College