Alitzel Aguilar Solrio
tracy,California
Summary
Detail-oriented and patient-focused Medical Assistant with extensive experience supporting specialty clinical operations in high-volume healthcare environments. Proficient in full-cycle patient intake, insurance verification, revenue collection, clinical documentation, CPAP compliance reporting, and care coordination. Demonstrated ability to manage over 100 daily calls while ensuring accuracy in EMR documentation, financial transactions, and adherence to regulatory compliance. Bilingual in Spanish and English, equipped with strong communication skills and a steadfast commitment to delivering efficient and compassionate patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant / Front Office Coordinator
Pacific Sleep Disorder Center
Tracy, CA
08.2023 - Current
- Serve as primary point of contact in a high-volume sleep medicine practice, overseeing both clinical and administrative workflows.
- Manage patient check-in by verifying demographics, updating insurance information, collecting copayments, and processing payments for sleep studies and diagnostic testing.
- Verify insurance eligibility and obtain prior authorizations to ensure accurate reimbursement and prevent claim denials.
- Reconcile daily financial transactions while maintaining strict HIPAA compliance.
- Perform comprehensive patient rooming, including obtaining vital signs, updating medication lists, reconciling medical histories, and preparing charts for provider review.
- Download and retrieve CPAP compliance data to support physician assessment of treatment effectiveness.
- Maintain accurate and timely EMR documentation, ensuring all patient records, reports, and test results are properly logged.
- Conduct extensive data entry for sleep study reports, compliance metrics, and diagnostic outcomes.
- Facilitate patient check-out by scheduling follow-up appointments, coordinating sleep studies, transmitting prescriptions, and submitting diagnostic orders to external vendors and facilities.
- Distribute sleep therapy devices and provide detailed patient education, demonstrations, and hands-on set-up assistance.
- Assist patients with device connectivity and activation to ensure proper function prior to departure.
- Manage and triage 100+ inbound and outbound calls daily from patients, hospitals, insurance companies, and medical supply vendors, ensuring timely resolution of inquiries.
- Coordinate telehealth visits by connecting patients with providers through secure virtual platforms.
- Maintain adherence to OSHA standards and infection control protocols within the clinical environment.
Receptionist / Veterinary Technician
Animal Medical Center
Pleasanton, CA
12.2021 - 12.2022
- Managed front desk operations, including appointment scheduling, patient check-in and discharge processes.
- Obtained authorizations for procedures and coordinated communication between providers and clients.
- Processed financial transactions, prepared invoices, and maintained accurate payment records.
- Assisted physicians before and after surgical procedures, ensuring proper sterile technique and instrument preparation.
- Administered vaccines and injections as directed.
- Sanitized and sterilized medical equipment in compliance with OSHA guidelines.
- Maintained multi-line phone systems and handled high call volumes in a fast-paced clinical setting.
Animal Technician
Envigo
Livermore, CA
09.2020 - 12.2021
- Adhered to strict PPE and sanitation protocols in a regulated laboratory environment.
- Maintained proper housing, feeding, and health monitoring procedures.
- Operated and sterilized equipment to ensure compliance with safety standards.
- Documented daily observations and maintained accurate records in accordance with procedural guidelines.
Education
Medical Assistant Diploma -
UEI College
Stockton, CA10-2023
Skills
- Patient Intake & Rooming
- Vital Signs & Clinical Documentation
- Insurance Verification & Prior Authorizations
- Copay Collection & Payment Processing
- Electronic Medical Records (EMR)
- CPAP Compliance Reporting
- Medical Device Education & Setup
- CPT & ICD Coding Knowledge
- HIPAA & OSHA Compliance
- Appointment Scheduling & Care Coordination
- High-Volume Call Management (100 Daily)
- Bilingual: Spanish / English
- CPR, BLS, AED & First Aid Certified
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- Basic Life Support (BLS)
- CPR Certified
- AED Certified
- First Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant / Front Office Coordinator
Pacific Sleep Disorder Center
08.2023 - Current
Receptionist / Veterinary Technician
Animal Medical Center
12.2021 - 12.2022
Animal Technician
Envigo
09.2020 - 12.2021
Medical Assistant Diploma -
UEI College