Alivia Carrigan
Springfield,IL
Summary
Highly focused and dependable Bank Teller with an excellent customer service and cash management record. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Qualified to work well independently with little to no supervision or in coordination with tellers and other bank staff. Proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
8
8
years of professional experience
Work History
Server
Home Plate Bar and Grill
2019.11 - Current
- Work as a team member to open and build the establishment
- Greet customers with a smile while welcoming them to their table
- Quickly establish a short bond with each customer during their visit to ensure maximum satisfaction
- Perform any tasks that had not yet been fulfilled during and after shift
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Daycare Provider
Fit Club
2017.03 - Current
- Provide a temporary child watch for members
- Interact with children from 12 weeks to 12 years
- Build and maintain a professional relationship with the parents of the children and give them updates
- Work with fellow employees to give the children educational entertainment during their time with us.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
Associate Banker
JP Morgan Chase
2020.11 - 2022.02
- Build lasting relationships with each customer to ensure customers have all knowledge materials available products that can help them to better their financial usage
- IE online banking, helping to choose the right account for them, informing the customer on any new financial objects offered
- Daily security checks throughout the branch
- Perform shipments and scanning paperwork to shipment companies
- Print and label shipment bags and mail to be sent that day
- Collect paperwork from customers and scan them into the correct computer folder
- Open or close accounts for validated customers and ensure customer have all paperwork needed after their visit
- Assist customers to get in touch with the correct person for their extended needs
- Process transactions for clients including loan payments, deposits and withdrawals, fund transfers, and processing cashiers checks
- Maintain accurate records of documentation collected from or given to clients and file or dispose of them properly
- Ensure that daily night deposits were processed and scanned into the correct placement within a timely manner before beginning the business day.
Bank Teller
Heartland Credit Union of Springfield
Springfield , IL
2018 - 2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Commercial Bank Teller
Bank of Springfield
2016.03 - 2017.07
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Wrote and distributed customer correspondence.
- Generated monthly reports on customer activity and customer feedback.
Education
Business Finance - Accounting And Business Management
Lincoln Land Community College
Springfield, Illinois05.2025
Special education -
Eastern Illinois University
Charleston, IllinoisDiploma -
Pleasant Plains High School
Pleasant Plains, Illinois05.2013
Skills
- Superior experience in banking and cash management
- Excellent grasp of teller services procedures and policies
- Strong organizational and interpersonal skills
- High written and oral communication skills
- Outstanding proficiency with using personal computers and 10-key adding machines
- Passionate customer service
- Consumer banking
- Account servicing
References
Jan Schacht, Williamsville School District, 217-737-7779
Cynthia Lewis, State Employees Retirement System, 2101 S Veterans Pkwy, Springfield, IL, 62704, 217-816-1034
Alex Calvert, Phlebotomist, HSHS Holy Family Hospital, 200 Healthcare Dr, Greenville, IL, 217-851-5179
Kim Nickel, Manager, HomePlate Bar & Grill, 2571 S Koke Mill Rd, Springfield, IL, 62704 217-816-3484
Timeline
Associate Banker
JP Morgan Chase
2020.11 - 2022.02
Server
Home Plate Bar and Grill
2019.11 - Current
Daycare Provider
Fit Club
2017.03 - Current
Commercial Bank Teller
Bank of Springfield
2016.03 - 2017.07
Business Finance - Accounting And Business Management
Lincoln Land Community College
Special education -
Eastern Illinois University
Diploma -
Pleasant Plains High School
Bank Teller
Heartland Credit Union of Springfield
2018 - 2020
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