Alivia Curtis
Lewisville,TX
Summary
Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
4
4
years of professional experience
Work History
PetsHotel Associate Lead
PetSmart
Lewisville, TX
02.2022 - Current
- Developed training materials related to proper handling and storage of keys.
- Handled customer inquiries and complaints with professionalism and patience.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Provided training and guidance to new staff members on proper care techniques for dogs.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Resolved customer complaints regarding their pet's stay or other issues related to doggie daycare services.
- Implemented innovative approaches to improve customer satisfaction ratings.
- Maintained a clean, safe environment for all dogs in attendance at the daycare.
- Administered medications as needed for any pets requiring medication during their stay.
- Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
- Conducted daily inspections of the facility to ensure safety protocols were being followed.
- Monitored pets' health, noting any changes in behavior or condition, and communicated concerns to owners.
- Administered medications to animals.
- Responded quickly to any emergencies which may have arisen during a pet's stay at the facility.
- Oversaw the activities of each dog while they were in attendance at doggie daycare.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Managed overnight pet care, providing continuous companionship and security for pets.
Pet Care Associate
PetSmart
Lewisville, TX
07.2021 - 02.2022
- Provided excellent customer service to all pet owners.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Maintained clean and orderly play yards, kennels and cages.
- Walked dogs while enforcing good behavior and manners.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
- Delivered excellent service to pet owners to drive repeat business.
- Monitored the health of all animals in care and reported any changes to management team.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Education
High School Diploma -
Lewisville High School
Lewisville05-2021
Bachelor of Science -
University of North Texas
Denton, TXSkills
- Employee oversight
- Task delegation
- Team building
- Team training and development
- Safety enforcement
- Customer service management
- Training and mentoring
- Workplace safety
- Opening and closing coordination
- Strong leadership
- Marketing initiatives
- Team member development
- Daily reporting
Timeline
PetsHotel Associate Lead
PetSmart
02.2022 - Current
Pet Care Associate
PetSmart
07.2021 - 02.2022
High School Diploma -
Lewisville High School
Bachelor of Science -
University of North Texas