Alivia Matthews
Newark,DE
Summary
Dynamic Customer Service Associate with extensive experience in enhancing customer satisfaction and loyalty in fast-paced environments. Proven expertise in creative problem-solving and building customer trust, alongside a strong track record of training team members to elevate service delivery through quality assurance measures.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
Newark, DE
08.2022 - 02.2025
- Work in the deli
- Work in the beverage area
- Work on register
- Clean whenever needed
- Consulted with customers regarding needs and addressed concerns
- Educated customers on special pricing opportunities and company offerings
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Explained benefits, features and recommendations to maximize client retention
Cashier
Gabes, Gabriel Brothers
Bear, DE
06.2022 - 08.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Answered product questions with up-to-date knowledge of sales and store promotions
- Learned roles of other departments to provide coverage and keep store operational
- Helped with purchases and signed customers up for rewards program
- Discounted purchases by scanning and redeeming coupons
Cashier
ShopRite
Bear, DE
08.2021 - 02.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Answered product questions with up-to-date knowledge of sales and store promotions
Education
High School Diploma -
High School
Newark, DE06.2022
Some College (No Degree) - Social Work
Delaware State University
Dover, DESome College (No Degree) - Human Services
Delaware Technical Community College
DESkills
- Customer support
- Efficient and detail-oriented
- Building customer trust and loyalty
- Creative Problem-Solving
- Upselling Products and Services
- De-escalation Techniques
- Order and refund processing
- Multitasking and prioritization
- Calm and professional under pressure
- Professionalism
- Teamwork skills
- Reliability
- Customer service excellence
- Adaptability
- Phone Etiquette
- Problem-solving abilities
- Quality Assurance
Affiliations
When I was in highschool, I was a service learner. This meant that I would help young children with disorders in the classroom. I would help them with their motor skills, verbal skills, and any other tasks I could offer them help with. We would do lots of projects together as well.
Accomplishments
- When I was in high school I was the president of my student government club
- My senior year of high school I went the whole year with honors , and graduated as an honors student.
Timeline
Customer Service Associate
Wawa
08.2022 - 02.2025
Cashier
Gabes, Gabriel Brothers
06.2022 - 08.2022
Cashier
ShopRite
08.2021 - 02.2022
High School Diploma -
High School
Some College (No Degree) - Social Work
Delaware State University
Some College (No Degree) - Human Services
Delaware Technical Community College