Alivia McCoy
Ankeny ,Iowa
Summary
Proven track record in enhancing patient and client experiences at Elevate Physical Therapy and Sports Medicine through meticulous attention to detail and exceptional client relations. Skilled in treatment preparation and documentation accuracy, contributing to significant improvements in operational efficiency and patient satisfaction. Demonstrates a strong ability to maintain high standards of cleanliness and safety.
Overview
4
4
years of professional experience
Work History
Physical Therapy Technician
Elevate Physical Therapy and Sports Medicine
05.2024 - Current
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
Cafe Worker
Lifetime Fitness
05.2023 - 02.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Professional Cleaner
Barrett Land and Livestock
03.2022 - 06.2022
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Lifeguard
Augusta Pool
04.2020 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Des Moines Area Community College
Ankeny, IAHigh School Diploma -
Des Moines Christian High School
Urbandale, IA05.2024
Skills
- Appointment Scheduling
- Client Relations
- Cleaning and sanitation
- Treatment Preparation
Accomplishments
Assisted the preservation of the F. M. Mack Building and received the 2023 Montana Historic Preservation Award for Outstanding Local Preservation.
Timeline
Physical Therapy Technician
Elevate Physical Therapy and Sports Medicine
05.2024 - Current
Cafe Worker
Lifetime Fitness
05.2023 - 02.2024
Professional Cleaner
Barrett Land and Livestock
03.2022 - 06.2022
Lifeguard
Augusta Pool
04.2020 - 08.2021
Des Moines Area Community College
High School Diploma -
Des Moines Christian High School
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