Alivia Plassman
Webb City,MO
Summary
Dynamic Team Manager with a proven track record at Dunham’s, excelling in employee development and performance reviews. Skilled in optimizing staffing and enhancing productivity through effective scheduling and coaching. Committed to fostering a customer-focused environment, driving operational success, and implementing innovative solutions to improve team engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Team Manager
Dunham’s
Joplin, MO
10.2018 - Current
- Led team in achieving operational goals, ensuring high productivity and quality standards.
- Conducted performance reviews, providing constructive feedback to drive individual and team success.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Charlie’s Chicken
Joplin, MO
11.2012 - 08.2018
- Directed daily operations to enhance efficiency and improve customer satisfaction.
- Implemented cost-saving initiatives to optimize inventory management and reduce waste.
- Trained and mentored staff to ensure adherence to company policies and service standards.
- Oversaw scheduling and staffing to maintain optimal workforce levels across shifts.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Facilitated regular team meetings to communicate goals, updates, and best practices effectively.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Joplin High School
Joplin, MO05.2014
Skills
Customer focus
Employee scheduling
Influencing skills
Staff development
Time management
Decision-making
Problem-solving
Performance reviewing
Scheduling and coordinating
Multitasking
Goal setting
Hiring and training
Employee development
Staff management
Merchandising
Timeline
Team Manager
Dunham’s
10.2018 - Current
General Manager
Charlie’s Chicken
11.2012 - 08.2018
High School Diploma -
Joplin High School