Alivia Ramos Godoy
Spokane Valley,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pointe Pest Control
06.2019 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled payments and applied to accounts in a timely manner.
Sales Associate
Plato's Closet
01.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Eastern Washington University
Cheney, WA06.2027
High School Diploma -
Mica Peak High School
Spokane Valley, WA06.2023
Skills
- Product Knowledge
- Complaint Resolution
- Report Generation
- Quality Control
- Staff Education and Training
- Critical Thinking
- Customer Service
- Product Sales
- Staff Training
- Active Listening
- Product Promotion
- Money Handling Abilities
Timeline
Sales Associate
Plato's Closet
01.2023 - 06.2023
Customer Service Representative
Pointe Pest Control
06.2019 - 08.2023
Eastern Washington University
High School Diploma -
Mica Peak High School
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