Alivia Spears
Seattle,WA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Achilles Coffee Roasters
San Diego, California
06.2025 - Current
- Led day-to-day operations focusing on revenue growth, consistency, and operational efficiency. Designed and implemented standard operating procedures to improve consistency and speed of service. Increased store sales by 30% through targeted promotions, merchandising, and process improvements. Streamlined inventory and vendor management to ensure product availability and reduce waste. Collaborated with department heads to prioritize clear communication and ensure consistency across all stores.
General Manager
Spill the Beans Coffee + Bagel
San Diego, California
07.2022 - 05.2025
- Directed daily operations to ensure consistent guest experience and strong financial performance. Managed budgets and financial controls, overseeing $2M in annual sales while reducing operational costs by 10%. Optimized labor scheduling to improve coverage and increase efficiency. Led recruitment, onboarding, and training for a 25 person team to build a resilient, high-performing workforce. Implemented policies and continuous-improvement initiatives that raised guest satisfaction ratings by 15%.
Licensed Managing Esthetician
Hairway 61
Norwalk, Ohio
05.2019 - 10.2022
- Delivered licensed esthetic services while managing daily spa operations and client scheduling. Increased retail sales through personalized product recommendations and service packages. Managed inventory and clinic operations to improve efficiency and maintain quality standards. Built long-term client relationships through exceptional customer service, contributing to repeat business and client retention.
Prestige Beauty Advisor
Ulta
Phoenix, Arizona
06.2021 - 02.2022
- Advised guests on prestige beauty products and personalized skincare routines at Ulta Beauty.
- Demonstrated makeup application techniques using prestige brand testers and tools.
- Recommended products aligned with guest needs, preferences, and current beauty trends.
- Educated guests on product ingredients, usage, and care instructions.
Education
Bachelor - Business Management
Ohio State University
Mansfield, OhioAdvanced Esthetician -
Elite School of Cosmetology
Norwalk, OhioSkills
- Client & Customer Relations
- Financial & P&L Management
- SOP Development
- Inventory & Vendor Management
- Team Leadership
- Staff Recruitment & Training
- Scheduling & Workforce Management
- Data Analytics
- Microsoft Excel
- Google Workspace
- Toast and Square POS Systems
- Scheduling Software
Personal Information
Title: Operations Manager
Timeline
Operations Manager
Achilles Coffee Roasters
06.2025 - Current
General Manager
Spill the Beans Coffee + Bagel
07.2022 - 05.2025
Prestige Beauty Advisor
Ulta
06.2021 - 02.2022
Licensed Managing Esthetician
Hairway 61
05.2019 - 10.2022
Bachelor - Business Management
Ohio State University
Advanced Esthetician -
Elite School of Cosmetology