Alivia Velazquez
Keystone Heights,Florida
Summary
Dynamic Team Leader with a proven track record at Popeyes, adept in boosting team performance and customer satisfaction through exceptional problem-solving and teamwork. Expert in maintaining high accuracy levels in transactions and order fulfillment, significantly enhancing operational efficiency. Skilled in fostering a collaborative environment, ensuring high-quality service, and attention to detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Team Leader
Popeyes
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted preparation of food plates, overseeing quality and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
Education
High School Diploma -
Keystone Heights High
Keystone Heights, Fl05.2024
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Timeline
Team Leader
Popeyes
08.2023 - Current
High School Diploma -
Keystone Heights High
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