Aliviah Edwards
Marblehead
Summary
Results-driven associate with a focus on process improvements and team collaboration in retail and banking environments. Known for strong attention to detail, cash handling expertise, and commitment to operational excellence.
Overview
8
8
years of professional experience
Work History
Teller
Fremont Federal Credit Union
Port Clinton, OH
07.2024 - 06.2026
- Processed member transactions accurately and efficiently, ensuring adherence to credit union policies.
- Assisted members with account inquiries, providing exceptional service and fostering positive relationships.
- Balanced cash drawer daily, maintaining accuracy in financial reporting and transaction records.
- Educated members on credit union products and services, enhancing their understanding and engagement.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Medical Billing Assistant
AIMS
Lakewood, OH
10.2025 - 05.2026
- Processed medical claims accurately and efficiently, ensuring adherence to industry standards.
- Maintained patient records and billing documentation with attention to detail and confidentiality.
- Assisted in resolving billing discrepancies, enhancing customer satisfaction through effective communication.
- Utilized billing software to input data, streamline workflows, and improve operational efficiency.
- Collaborated with healthcare providers to verify insurance information for accurate billing submissions.
- Provided administrative support by preparing reports and summaries for management review as needed.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Optimized workflow efficiency within the department using strong organizational skills when prioritizing tasks under tight deadlines.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
Associate
Dollar General
Marblehead, OH
09.2018 - 05.2024
- Managed inventory levels to ensure optimal stock availability and reduce waste.
- Trained new associates on operational procedures and customer service standards.
- Implemented process improvements to streamline daily operations and enhance efficiency.
- Supervised team members, fostering a collaborative environment and driving performance.
- Processed cash and credit transactions efficiently, ensuring accuracy in cash handling.
- Maintained knowledge of product offerings to assist customers with inquiries and recommendations.
- Collaborated with team members to streamline checkout procedures, enhancing customer experience.
- Trained new cashiers on register operations and customer service protocols, fostering a supportive environment.
- Monitored inventory levels at the register, communicating restock needs to management promptly.
- Implemented best practices for maintaining cleanliness and organization in the cashier area, improving workflow efficiency.
- Trained and mentored new staff on company policies and sales techniques.
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Rotated stock according to dates and protocols.
Education
No Degree - Educational Leadership And Management
Bowling Green State University
Bowling Green, OH05-2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Compliance, banking laws, and regulations
- Financial record keeping
- Listening and comprehension
- Conflict resolution techniques
- Confidentiality and discretion
- Financial software
- Sales and Cross-selling
- Fraud detection
- Math aptitude
- Financial analysis
- Financial advising
- Rapid data entry skills
- Business development
- Accounting systems and software
- Account management
- Tracking spreadsheets
- Payment tracking
- Deadline oriented
- Invoice processing
- Report running
- Records organization and review
- Research and due diligence
- Insurance verification
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Decision-making
- Analytical thinking
- Medical coding
- Billing dispute resolution
- Filing systems expertise
- Electronic archiving
- Document analysis
- Numeracy skills
- Indexing documents
- Clerical skills
- Document scanning
- Filing system organization
- Records management
- Phone answering
- Dependable and responsible
- Fast learner
- Scanners and copiers
- Confidential materials handling
- Office support
- Office equipment operation
- Administrative functions
Timeline
Medical Billing Assistant
AIMS
10.2025 - 05.2026
Teller
Fremont Federal Credit Union
07.2024 - 06.2026
Associate
Dollar General
09.2018 - 05.2024
No Degree - Educational Leadership And Management
Bowling Green State University