ALIX CRAWFORD
Hayward,USA
Summary
Results-oriented Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Stocker
Michaels Arts and Crafts
Union City, CA
06.2024 - Current
- Lifted materials of varied weights on regular basis.
- Arranged merchandise in an attractive manner to promote sales.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Provided customer service by answering questions about product location, price and availability.
- Stocked shelves with merchandise to ensure availability of products for customers.
Receptionist
Prado Tax Services
San Leandro, CA
01.2021 - 04.2021
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Developed and maintained a filing system for essential documents, improving office organization.
- Updated and recorded customer or client information to maintain accounts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Store Manager
Andersen Bakery
Hayward, USA
10.2009 - 05.2016
- Scheduled and directed staff in daily work assignments to maximize productivity
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Developed and maintained exceptional customer service standards
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
Crew Leader
Pollo Loco
Hayward, USA
08.2007 - 08.2009
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Cleaned and prepared various foods for cooking or serving
- Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained a professional tone at all times, including during peak rush hours
- Correctly calculated charges, issued bills and collected payments
Education
Nutritional Science
San Jose State University
San Jose, CA05-2025
Associate of Arts - Liberal Arts And Sciences
Chabot College
Hayward, CA05-2022
High School Diploma - General
Tennyson High School
Hayward, CA08.2009
Certificate of Completion - Music
Canzion Music School
Hayward, CASkills
- Team management
- Skilled multi-tasker
- Deadline-oriented
- Inventory control
- Hiring and training
- Customer-oriented
- Strong leader
- Bilingual in Spanish
- Operations management
- Adaptable
- Staff development talent
- Full service restaurant background
Accomplishments
- Recognized by peers and management for going above and beyond normal job functions.
- Met monthly sales goals for 12 months straight.
- Consistently stayed under monthly controllable expense budget.
Certification
- Serve Safe Certification
Timeline
Stocker
Michaels Arts and Crafts
06.2024 - Current
Receptionist
Prado Tax Services
01.2021 - 04.2021
Store Manager
Andersen Bakery
10.2009 - 05.2016
Crew Leader
Pollo Loco
08.2007 - 08.2009
Nutritional Science
San Jose State University
Associate of Arts - Liberal Arts And Sciences
Chabot College
High School Diploma - General
Tennyson High School
Certificate of Completion - Music
Canzion Music School