Alix Ramirez
Hyatt
Moore,OK
1
Language
11
years of professional experience
Work History
Customer Service Accounting Representative
1 Year 4 Months- Resolved complex customer inquiries promptly, ensuring accurate information and timely solutions.
- Delivered bilingual support to customers, enhancing satisfaction and loyalty through effective communication.
- Trained new staff on customer service protocols, fostering a collaborative learning environment.
- Collaborated with cross-functional teams to streamline processes, enhancing efficiency in service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mobile Expert
8 Years 4 Months- Matched customers with optimal rate plans and devices based on financial and personal needs.
- Secured store as key holder during opening and closing procedures.; ensure all items were stored correctly at open and close of store.
- Built and sustained customer trust through professional customer service interactions.
- Achieved sales quota of $5,000-$10,000 consistently.
Material handler
5 Months- Work experience in a fast-paced, distribution or warehouse environment or stock room strongly preferred; picking/packing, sorting, loading/unloading, scanning, or various other warehouse functions.
- Loaded and unloaded shipments, ensuring accurate placement and organization within warehouse space.
- Conducted routine inspections of materials to maintain quality standards and prevent damage.
Retail Associate
3 Months- Supports a great customer experience by servicing every customer with the Charlotte Russe icon experience.
- Cover key areas of the store including shoes, fitting room, and cash wrap ensuring that we never make the customer wait.
- Assisting the store management in completing floor sets, markdowns, promotions, and windows as requested.
- Maintaining a neat and organized stock both front store and back rooms including straightening, hanging, sizing, and merchandising.
- Always act in a respectful manner to customers, managers, and peers.
Cashier
7 Months- Provide prompt, friendly customer service and operate cash register for all transaction types including returns, credit applications, hunting and fishing licenses, and sales.
- Accurately balance transactions run through an assigned register.
- Operate and coaching others on the use of POS equipment, symbol and telephone.
Education
High School Diploma
Skills
Client relations
Bilingual
Communication Skills
Conflict resolution
Adaptable
Customer support
Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Accounting Representative
Hyatt
04.2025 - CurrentRead More
Material handler
McKesson
10.2022 - 03.2023Read More
Mobile Expert
T-Mobile
01.2016 - 05.2024Read More
Retail Associate
Charlotte Russe
10.2015 - 01.2016Read More
Cashier
Academy Sports + Outdoors
03.2015 - 10.2015Read More
Dove Science Academy
High School Diploma
Read More