Alixandra Mendoza

• Prepare and serve food efficiently in a high-volume setting
• Provide excellent customer service and resolve customer concerns promptly
• Maintain a clean and organized kitchen and front-of-house area
• Accurately handle cash and process transactions
• Follow all food safety and sanitation guidelines
• Developed rapport with customers, fostering loyalty, and repeat business
• Enhanced customer loyalty, remembering regulars' names and orders
• Utilized POS system to receive and process food and beverage orders.
• Monitored food quality and freshness throughout day.
• Made food according to standard recipes with requested changes for customer satisfaction.

• Maintained cleanliness and organization of the food court lobby
• Assisted with general upkeep including cleaning tables, floors, and waste disposal
• Supported other food service concepts as needed, gaining experience across multiple areas

• Supervised daily operations and food service staff during assigned shifts

• Ensured compliance with food safety regulations and company policies

• Managed inventory and placed supply orders as needed

• Trained new employees on procedures, food prep, and customer service

• Addressed and resolved customer complaints and concerns in a professional manner

• Improved customer satisfaction by providing efficient and courteous service in a fast-paced dining environment.
• Coached and mentored team members to improve their skills and overall job performance.
• Ensured compliance with all applicable health department regulations through diligent documentation procedures.
• Monitored food inventory and supplies to prevent waste.