Summary
Work History
Education
Skills
Websites
Work Availability
References
Timeline
Alixandra Smith

Alixandra Smith

Fort Collins,CO
the key is the ability, whether innate or conditioned, to find the other side of the rote, the picayune, the meaningless, the repetitive, the pointlessly complex. To be, in a word, unborable..it is the key to modern life. If you are immune to boredom, there is literally nothing you cannot accomplish
david foster wallace

Summary

Motivated Customer Service associate who swiftly adapts to new situations, company cultures and work processes. Promotes customer satisfaction and leverages diplomatic communication, and uses a level-headed approach to resolve issues. Manages high-volume of inbound and outbound customer calls to assist with various issues. Maintains meticulous records in company software drafting reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. Excellent verbal and written communicator with a strong background cultivating positive relations and exceeding goals.

At this current phase of my life, I've decided it's in my best interest to change trajectories from teaching, back to a remote customer service-related position. This will allow me more flexibility and structure to help with my personal transition of being a full-time single parent as well.

Work History

LEAD TEACHER

EARLY LEARNING ACADEMY - CROSSROADS CHURCH
05.2023 - 10.2023
  • Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Served as member of school's leadership team, participating in strategic planning efforts aimed at continuous improvement initiatives

ADJUNCT TEACHER

ACADEMY OF ARTS & KNOWLEDGE
06.2022 - 05.2023
  • Established positive classroom of 18 students environment that encouraged students to actively participate and engage in discussions.
  • Designed and implemented various educational activities, Incorporated real-world examples into lectures, making curricula more relatable and accessible for students.
  • Effectively managed classroom behavior by implementing consistent expectations and consequences while maintaining open communication with parents.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning.
  • Contributed to departmental meetings by sharing insights from ongoing research or experience working with specific student populations.
  • Provided timely and constructive feedback on assignments, fostering improved writing and critical thinking skills.
  • Served as a reliable resource for both students and parents, addressing concerns promptly and professionally.

MEDICARE SALES REPRESENTATIVE

HUMANA
08.2020 - 05.2022
  • Educated clients on insurance policies and procedures.
  • Enhanced customer satisfaction by building and maintaining strong client relationships through effective communication and understanding of clients' individual needs, as well as addressing and resolving inquiries promptly and accurately.
  • Streamlined application processes for potential clients, resulting in improved client acquisition rates. Maintained detailed records of client communications, sales activities, and progress toward goals for regular reporting to management.
  • Meeting sales targets, staying updated on industry regulations, and continuously improving product knowledge to effectively address customer inquiries.
  • Collaborate with internal teams to ensure smooth policy issuance and provide thorough assistance to clients in understanding coverage, policy, and claims processes
  • Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain competitive edge in market.
  • Built strong relationships with healthcare providers to ensure seamless coordination of plan benefits and coverage details.
  • Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
  • Conducted individual research and identified market trends to develop better strategies for sales.
  • Collaborated with marketing team to create targeted promotional materials that effectively communicated plan benefits to prospective clients.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

EMERGENCY VETERINARY NURSE

THE PARC VETERINARY ER
02.2016 - 07.2020
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Accurately recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed laboratory tests and imaging such as radiographs and ultrasounds to diagnose illnesses and monitor ongoing treatment progress.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics- as well as medications, vaccines and etc. treatments as instructed by veterinarian.
  • Assisted in surgeries by preparing surgical suites, sterilizing equipment, and administering anesthesia safely and effectively by diligently monitoring patients.
  • Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.

Education

Early Childhood Education, B.A. - Physical Sciences, A.S.

DALLAS COLLEGE, DALLAS, TEXAS
05.2017
  • Recipient of Gates Scholarship for Academic Excellence
  • State of Texas teaching certificate in Elementary Education
  • Co-president of the Pre-Veterinary Club
  • Graduated with 3.6 GPA

High School Diploma -

Ursuline Academy of Dallas, Dallas, TX
05.2009
  • National Honor Society Member
  • Professional Development: Farmer's Branch Elementary School student-tutor volunteer

Skills

  • Call center operation/LiveChat messaging
  • Customer account management
  • Computer Skills
  • Microsoft Office
  • Issue and Complaint Resolution/De-escalation techniques
  • Billing and Adjustments and Refunds
  • Data Evaluation and Report Preparation
  • Customer Retention Strategies
  • Lesson Development
  • Technology Integration
  • Behavior Management
  • Training/Mentoring
  • Group and Individual Instruction and Methods

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Available upon request.

Timeline

LEAD TEACHER - EARLY LEARNING ACADEMY - CROSSROADS CHURCH
05.2023 - 10.2023
ADJUNCT TEACHER - ACADEMY OF ARTS & KNOWLEDGE
06.2022 - 05.2023
MEDICARE SALES REPRESENTATIVE - HUMANA
08.2020 - 05.2022
EMERGENCY VETERINARY NURSE - THE PARC VETERINARY ER
02.2016 - 07.2020
DALLAS COLLEGE - Early Childhood Education, B.A., Physical Sciences, A.S.
Ursuline Academy of Dallas - High School Diploma,

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