Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Kristy Mitchell

Kristy Mitchell

Russellville,AR

Summary

Flexible Job Title works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Resolution Team Lead

Sitel
02.2022 - Current
  • Established clear goals and expectations for team members, fostering a results-driven work environment.
  • Reviewed historical data trends to drive proactive initiatives aimed at reducing future escalations or recurring issues for customers.
  • Reduced customer complaints by ensuring timely and accurate responses to their concerns.
  • Maximized resource utilization through effective delegation of tasks based on individual expertise within the team.
  • Collaborated with cross-functional departments to address complex issues and develop comprehensive solutions.
  • Enhanced team productivity by implementing effective resolution strategies and streamlining communication processes.

Education

Bachelor Of Liberal Studies - Behavioral Sciences

University of Phoenix
Tempe, AZ

Bachelor Of Liberal Studies - Behavioral Sciences

Arkansas Tech University
Russellville, AR

Skills

  • Team Management
  • Motivational Abilities
  • Goal Setting and Achievement
  • Client Retention Strategies
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Calm Under Pressure
  • Problem Resolution
  • Relationship Building
  • Customer Relations
  • Issue and Complaint Resolution
  • Money handling abilities
  • Complaint resolution
  • De-Escalation Techniques
  • Professional telephone demeanor
  • Inbound Call Management
  • Medical terminology knowledge
  • Document and Records Management
  • Call Center Operations
  • Order Processing
  • Call Documentation
  • Customer Retention Strategies
  • Multi-line phone talent
  • Following scripts
  • Account Updates
  • Remote Office Availability
  • LiveChat Messaging
  • Conflict Mediation
  • Recordkeeping strengths
  • Order documentation

Accomplishments

I currently maintain a 3.9 GPA in my studies and have many educational badges from the university.

Timeline

Resolution Team Lead

Sitel
02.2022 - Current

Bachelor Of Liberal Studies - Behavioral Sciences

University of Phoenix

Bachelor Of Liberal Studies - Behavioral Sciences

Arkansas Tech University
Kristy Mitchell