Alexis Lewis
Hammond,LA
Summary
Motivated Resolution Team Lead skilled in managing high-pressure situations and guiding teams toward achieving operational excellence. Committed to leveraging strong communication and goal-setting abilities to drive impactful results and enhance client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resolution Team Lead
Accredo
Virtual, US
02.2024 - Current
- Managed complex escalations, utilizing conflict resolution techniques to maintain positive client relationships.
- Implemented quality assurance measures that ensured consistent delivery of exceptional service
- Handled escalated issues promptly, utilizing conflict resolution skills to achieve positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Eligibility Representative
Accredo
Virtual, US
12.2020 - 02.2024
- Collaborated with healthcare providers to gather necessary documentation and ensure compliance.
- Mentored new representatives on best practices for processing eligibility requests efficiently.
- Led initiatives to enhance workflow efficiency, reducing average processing times significantly.
- Trained new Eligibility Representatives on best practices, contributing to overall team efficiency and success.
Patient Access Representative
Ochsner Health Center
Hammond, LA
01.2019 - 12.2020
- Managed patient registration processes to ensure accuracy and efficiency in data entry.
- Coordinated insurance verification to facilitate seamless patient access and minimize delays.
- Assisted patients with scheduling appointments, addressing inquiries, and resolving issues promptly.
- Streamlined check-in procedures, enhancing overall patient experience and reducing wait times.
- Trained new staff on patient access protocols and system navigation for improved team performance.
Operations Manager
Academy Sports and Outdoors
Baton Rouge, LA
01.2018 - 01.2019
- Implemented training programs for staff to improve operational efficiency and customer service skills.
- Oversaw daily operations, ensuring adherence to safety protocols and company policies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Associate of Arts - Business Administration And Management
Lone Star College
Houston, TX05-2019
Skills
- Team management
- Motivational
- Goal setting and achievement
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Active listening
- Effective communication
- Adaptability and flexibility
Certification
Microsoft Office Specialist
Certified Healthcare Access Associate (CHAA)
Timeline
Resolution Team Lead
Accredo
02.2024 - Current
Eligibility Representative
Accredo
12.2020 - 02.2024
Patient Access Representative
Ochsner Health Center
01.2019 - 12.2020
Operations Manager
Academy Sports and Outdoors
01.2018 - 01.2019
Associate of Arts - Business Administration And Management
Lone Star College