Summary
Overview
Work History
Education
Skills
Timeline
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Aliya "Ali" Hardwick

Bearsville,NY

Summary

Organized spa attendant and caregiver capable of balancing many responsibilities in a busy work environment. Experience with maintaining great customer service while completing tasks at hand and resolving issues. Proactive and dedicated team player with excellent multitasking skills and attention to detail.

Overview

6
6
years of professional experience

Work History

Spa Attendant

Piaule Catskill
04.2024 - Current
  • Answered emails regarding requests and questions having to do with spa experiences.
  • Communicated with therapists regarding schedule changes and general concerns.
  • Set up lockers, robes, and slippers to prepare guests for massages, facials, reiki sessions, and yoga classes.
  • Provided guests with tour of spa, swimming pool and yoga center to explain benefits of services.
  • Replenished and maintained lockers, changing rooms, massage rooms, and sauna/steam room amenities to maintain adequate supplies for guests.
  • Continuously completed all laundry as needed to stock towels and robes.


Caregiver

Edison Home Health Care
03.2021 - Current
  • Preparing meals for client
  • Coordinating with specialists, managing medications and supervising client to take medications properly
  • Helping client with emails, paperwork, and organization
  • Driving client to appointments and events as well as assisting with grocery shopping and all errands
  • Helping client with communicating and advocating for her needs
  • Assisting client with exercising and maintaining routine
  • Cleaning living spaces and completing all laundry
  • Monitoring client’s health daily 

Spa Receptionist

Zephyr Float
11.2019 - 07.2023
  • Booking appointments over the phone and in person using an online scheduling platform. Setting up appointments ranging from a single session to large groups with back to back sessions.
  • Welcoming guests to spa and checking them in by collecting waivers.
  • Giving a tour of facilities and a detailed orientation to first time clients who were entering a new experience (floatation therapy)
  • Checking clients out by processing card and cash payments with Square POS systems 
  • Informing clients and arranging packages, memberships, specials, and gift certificates.
  • Checking in with clients about any positive or negative feedback regarding their float or massage
  • Coordinating daily with massage therapists about massage requests by matching their availability and qualifications to meet client’s needs.
  • Logging massage therapist's sessions and gratuity and compensating them accordingly 
  • Responding to client’s emails in a timely fashion regarding questions, concerns, or requests
  • Turning over therapeutic rooms between every session
  • Consistently maintaining a very clean environment and washing and folding of all laundry.
  • Creating a safe space for clients to relax and enjoy themselves

Spa Receptionist

Mountain Float Spa
06.2019 - 11.2019
  • Receiving phone calls, booking appointments, and canceling or changing reservations.
  • Informing clients and arranging packages, memberships, specials, and gift certificates.
  • Checking guests in and out: recording waiver information and processing payments. Orienting guests on spa amenities and regimens: for floatation therapy, massage, and promoting relaxation. 
  • Maintaining clean and pleasant environments within waiting room, lounge, and rest room.
  • Turning over therapeutic rooms in between sessions.

Education

SUNY Ulster
12-2018

Onteora High School
Boiceville, NY
06-2014

Skills

  • Multitasking
  • Cleaning and organizing
  • Attention to detail
  • Computer literacy
  • Customer service
  • Communication
  • Phone etiquette
  • Empathizing with people and diffusing tense situations

Timeline

Spa Attendant

Piaule Catskill
04.2024 - Current

Caregiver

Edison Home Health Care
03.2021 - Current

Spa Receptionist

Zephyr Float
11.2019 - 07.2023

Spa Receptionist

Mountain Float Spa
06.2019 - 11.2019

SUNY Ulster

Onteora High School

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Aliya "Ali" Hardwick