Aliyah Brown
Person Centered Care Services
Brooklyn,New York
9
years of professional experience
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Work History
Direct Support Professional
10 Months- Developed and implemented personalized care plans in collaboration with interdisciplinary teams.
- Facilitated daily living activities to enhance client independence and quality of life.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Completed regular check-ins and progress reports for each client.
- Maintained the entire family's schedule and organized events.
Supervisor
8 Years 2 Months- Trained and mentored staff, fostering a collaborative team environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
United States Postal Services
1 Year 8 Months- Demonstrated self-motivation in completing tasks efficiently.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
3 Years 6 Months- Coordinated schedules for staff and children, optimizing resource allocation and availability.
- Developed communication materials for parents, enhancing community engagement and support.
- Trained new administrative staff on procedures and best practices for operational excellence.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate of Science
High School Diploma
Skills
Client support & advocacy
Crisis intervention
Record management
Time management
Positive reinforcement
Crisis intervention
Customer service
Fluent in Microsoft applications i.e : Outlook
excel
word
PowerPoint
File organization
Clerical support
Data organization
Timeline
Direct Support Professional
Person Centered Care Services
11.2025 - CurrentRead More
United States Postal Services
Postal Support Employee
11.2022 - 07.2024Read More
Administrative Assistant
YMCA Daycare
01.2020 - 07.2023Read More
Supervisor
Mighty Quinn's Barbeque
11.2017 - 01.2026Read More
Herkimer College
Associate of Science
Read More
Ubran Assembly School of Business For Young Women
High School Diploma
Read More