Aliyah Coleman
Chicago
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Enrollment Specialist
LUMATA HEALTH
12.2021 - Current
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Assisted in the development of enrollment strategies, resulting in higher conversion rates and overall growth.
- Understood and thoroughly explained services provided to Patients and potential Patients to help them better manage their chronic condition.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Enrollment Specialist
ION TUITION
01.2019 - 11.2021
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Streamlined communication channels for improved efficiency within the customer support team.
- Assisted in developing training programs to boost team performance and productivity.
- Logged call information and solutions provided into internal database.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Improved student enrollment rates by effectively communicating program benefits and requirements.
Education
Malcolm X Community College
Chicago, ILHigh School Diploma -
West Town Academy
Chicago, IL01.2015
Skills
- Proficient in Microsoft Office and Excel
- Excellent Communication
- Experience with EMR software
- Experience with salesforce software
- Experience with Athena Software
- Strong multitasking abilities and time management skills
- Excellent problem-solving skills
- Highly organized and able to manage multiple tasks simultaneously
- Detail-oriented and able to maintain accurate records
- Application verifying demographics
- Remote Office Availability
- Multitasking Abilities
Timeline
Enrollment Specialist
LUMATA HEALTH
12.2021 - Current
Enrollment Specialist
ION TUITION
01.2019 - 11.2021
Malcolm X Community College
High School Diploma -
West Town Academy