NANCY LUNA
Commerce City,CO
Summary
Organized and dedicated Administrative Assistant with successful experience in providing exceptional customer service in fast-paced environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Enrollment Specialist
Denver Health
03.2025 - Current
- Assist patient eligibility for medical assistance such as Medicaid and CHP+
- Guide patients through the application process
- Assists with required documentation and data entry into systems like Epic and Colorado Benefits Management System (CBMS)
- Discuss with patients about their financial situations, resolving eligibility issues.
- Maintaining up to date knowledge of relevant state and federal program regulations.
- Providing excellent, empathetic, and respectful service to patients and clients.
Durable Medical Equipment (DME) Coordinator
CCPSA-Critical Care, Pulmonary & Sleep Associates
01.2023 - Current
- Provide administrative support to all staff including Physicians, Respiratory Therapists, Registered Nurses, and Medical Assistant's
- Receive and process incoming orders for equipment
- Assist with investigation and resolution of rejected DME patient orders
- Collaborate with DME companies to ensure they are providing necessary services for patients with insurance guidelines
- Train patients on use of Oxygen and/or CPAP equipment
- Provide educational updates to Providers and staff
Center Manager
Lincare
01.2016 - 11.2022
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed daily operations for staff of 25+ and 2000+ patients for optimal efficiency
- Lead monthly and quarterly staff meetings to collaborate closely with staff to align goals, share knowledge, and boost overall center performance
- Ensured safety protocol for fleet of vehicles was upheld
- Dispatched drivers to complete oxygen setups in a timely manner for patients
- Processed orders and also verified insurance.
Customer Service Representative
Lincare
04.2014 - 01.2016
- Developed and maintained effective relationships with referral sources and patients, as well as cross-functional departments
- Managed high-stress situations effectively, maintaining professionalism under pressure while addressing concerns and resolving disputes or conflicts
- Processed patient information promptly and accurately, leading to positive feedback and increased satisfaction
- Verified insurance coverage and advised necessary departments of actions needed for adequate billing
- Maintained knowledge of all services and products available, along with insurance carrier policies
Office Assistant
Mile High Services
07.2012 - 03.2014
- Responsible for managing incoming and outgoing calls, and communicating with clients accordingly
- Managed data entry processes, including filing and office scheduling
- Collected and distributed flow of internal and external information for office staff
- Responsible for confirming bidding for residential services for each location was within compliance regulations set by organization
- Creating and maintaining Microsoft Office documents on a daily basis to manage information
- Assisted with the logistics of equipment fleet for residential services
Education
High School Diploma -
Lester Arnold High School
Commerce City, CO05.2004
Skills
- Bilingual: English/Spanish
- Microsoft Office Proficient
- Excel
- Customer Service
- Relationship Building
- Epic
Timeline
Enrollment Specialist
Denver Health
03.2025 - Current
Durable Medical Equipment (DME) Coordinator
CCPSA-Critical Care, Pulmonary & Sleep Associates
01.2023 - Current
Center Manager
Lincare
01.2016 - 11.2022
Customer Service Representative
Lincare
04.2014 - 01.2016
Office Assistant
Mile High Services
07.2012 - 03.2014
High School Diploma -
Lester Arnold High School
Skills
- Work Planning and Prioritization
- Data Entry
Similar Profiles
Samantha PosadaSamantha Posada
Medical Assistant at Denver HealthMedical Assistant at Denver Health
Taylor NixTaylor Nix
Registered Respiratory Therapist at Denver HealthRegistered Respiratory Therapist at Denver Health
Leisha NeumannLeisha Neumann
Registered Nurse - Medical Intensive Care Unit at Denver HealthRegistered Nurse - Medical Intensive Care Unit at Denver Health
Dennis FolsomDennis Folsom
Boiler Operator / Repairer at Colorado School of MinesBoiler Operator / Repairer at Colorado School of Mines
Kelsey S. GedgeKelsey S. Gedge
Senior Transmission System Engineering Manager at Metro Wastewater Reclamation District, Denver, COSenior Transmission System Engineering Manager at Metro Wastewater Reclamation District, Denver, CO