Victoria Morales
2302 Everett Ave
Summary
Bilingual client services professional with 10+ years of experience in account management, customer support, and operational coordination. Proven ability to build strong client relationships, ensure client satisfaction, and deliver consistent results that support business growth and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ENROLLMENT SPECIALIST
El Centro Inc.
07.2024 - Current
- Assisted clients with enrollment in federal programs, including Medicaid, SNAP, childcare, housing, and unemployment benefits, providing support in both Spanish and English
- Maintained and updated client records in databases for reporting, program tracking, and compliance
- Supported leadership by preparing reports, compiling data for grant proposals, and providing staff updates
- Developed and maintained partnerships with community organizations to expand client access to services
Talent Acquisition Specialist
Peak-Hire
08.2022 - 07.2024
- Conducted candidate interviews to match talent with appropriate job positions
- Processed payroll and addressed discrepancies to ensure employees were paid accurately and on time
- Maintained employee attendance records and provided guidance or coaching when needed
- Managed daily communication while balancing multiple tasks across various digital platforms
Senior Loan Consultant
Uprova
09.2018 - 08.2022
- Provided guidance to clients regarding loan options, ensuring alignment with individual needs
- Managed inbound and outbound calls and emails to assist clients and support accounts
- Accurately processed and documented client information in databases, facilitating loan closures and compliance
- Consistently met and exceeded performance expectations through efficient workflow management and attention to detail.
COORDINATOR
Reser’s Fine Foods
05.2014 - 08.2018
- Maintained accurate attendance records and reported trends to supervisors and managers.
- Processed and organized official documents, files, and reports.
- Provided front desk support: greeted visitors and managed calls.
- Assisted management with scheduling, workflow, and clerical tasks.
Education
High School Diploma -
Highland Park High School
Topeka, KSSkills
Bilingual: Fluent in English and Spanish
Multitasking and time management
Critical thinking & problem-solving
Certification
- Property/Casualty & Life/Health Insurance License – KS/MO
- CNA License – Washburn Tech – Topeka, KS
Languages
Spanish
Native or Bilingual
Timeline
ENROLLMENT SPECIALIST
El Centro Inc.
07.2024 - Current
Talent Acquisition Specialist
Peak-Hire
08.2022 - 07.2024
Senior Loan Consultant
Uprova
09.2018 - 08.2022
COORDINATOR
Reser’s Fine Foods
05.2014 - 08.2018
High School Diploma -
Highland Park High School