VICTORIA MORALES
Kansas City,KS
Summary
Experienced customer service and sales professional with 10+ years of expertise in building client relationships, driving sales, and contributing to business growth. Skilled in delivering exceptional service and exceeding targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ENROLLMENT SPECIALIST
El Centro Inc.
Kansas City, KS
07.2024 - Current
- Assisted a diverse community with enrollment in federal programs, including Medicaid, SNAP, childcare, housing, and unemployment benefits
- Educated clients on eligibility, rights, and application processes for public services
- Recorded and tracked client data in databases for grant and program reports
- Supported the Associate VP with reports, data for grant proposals, and staff updates
- Maintained strong relationships with community organizations to enhance client care access
- Conducted outreach, provided follow-up, and addressed benefit-related questions
RECRUITER
Peak~Hire
Kansas City, KS
08.2022 - 07.2024
- Conducted candidate interviews to match talent with appropriate job positions
- Marketed job openings to attract qualified candidates and expand applicant pool
- Processed payroll and resolved discrepancies to ensure accurate and timely payments
- Maintained and updated employee attendance records; provided counseling as necessary
- Managed daily communication and multitasking across various digital platforms
- Built strong client relationships and referral networks, contributing to the company's growth causing a boost in the company's Google star rating from 3.1 to 4.3 through enhanced customer service and engagement
SR. LOAN SPECIALIST
Uprova
Olathe, KS
09.2018 - 08.2022
- Managed inbound and outbound calls to assist customers in selecting loan options tailored to their needs
- Maintained customer retention while supporting business growth objectives
- Performed accurate data entry and facilitated daily loan closures
- Consistently met and exceeded daily and monthly performance metrics
COORDINATOR
Reser's Fine Foods
Topeka, KS
05.2014 - 08.2018
- Collaborated with the plant manager and carriers to efficiently schedule deliveries
- Processed purchase orders (POs) and bills of lading (BOLs) to ensure accurate documentation
- Managed and supervised a team of 10 individuals to maintain workflow efficiency
- Provided front desk support by greeting guests and handling inbound/outbound calls
Education
Highland Park High School - General Studies, Diploma
Highland Park High School
Topeka, KSSkills
- Bilingual: Fluent in English and Spanish
- Multitasking and time management
- Critical thinking & problem-solving
- Leadership and team supervision
- Customer engagement and onboarding
- Adaptable and versatile in dynamic environments
- Data entry in Microsoft Word, Excel, and PowerPoint
Certification
- Property/Casualty & Life/Health Insurance License – KS/MO
- CNA License – Washburn Tech – Topeka, KS
Languages
Spanish
Native or Bilingual
Timeline
ENROLLMENT SPECIALIST
El Centro Inc.
07.2024 - Current
RECRUITER
Peak~Hire
08.2022 - 07.2024
SR. LOAN SPECIALIST
Uprova
09.2018 - 08.2022
COORDINATOR
Reser's Fine Foods
05.2014 - 08.2018
Highland Park High School - General Studies, Diploma
Highland Park High School