Paola Barrios
Philadelphia,PA
Summary
Dynamic and empathetic professional with a proven track record at, enhancing client well-being through patient-centered treatment planning and effective crisis management. Skilled in documentation organization and building rapport, I have significantly contributed to service enhancement and client satisfaction. My approach integrates cognitive behavioral techniques with cultural sensitivity, driving continuous improvement in mental health counseling.
Overview
7
7
years of professional experience
Work History
Enrollment Specialist
Holy Innocents Church
08.2024 - Current
- Played an active role in scholarship awarding, helping deserving applicants receive financial support for their education.
- Contributed to higher enrollment rates by effectively addressing concerns raised by prospective students and their families during consultations.
- Maintained accurate records of all interactions with prospective students, enabling informed decision-making on future recruitment strategies.
- Assisted in the development of marketing materials aimed at attracting new students to the institution.
Therapist Intern
Kristle J Smalls Counseling
05.2024 - Current
- Contributed to a positive therapeutic environment through empathetic listening and non-judgmental support for clients'' emotional experiences.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health counseling.
- Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
- Maintained detailed records of individual therapy sessions, ensuring accurate documentation of client progress and adherence to ethical guidelines.
Service Coordinator
UPMC
03.2021 - 07.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Bilingual Service Coordinator
AmeriHealth Caritas
06.2019 - 02.2021
- Established strong relationships with community partners to provide comprehensive resources for clients, ultimately improving their quality of life.
- Collaborated with multidisciplinary teams to ensure quality care for clients with complex needs, resulting in successful transitions to independent living situations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Case Manager
Care-Lync
06.2018 - 05.2019
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Education
Master of Education - Counseling Psychology
Temple University
Philadelphia, PA01-2025
Bachelor of Science - Rehabilitation Science
Pennsylvania State University
University Park, PA01-2018
Skills
- Strong Verbal and Written Communication
- Documentation Organization
- Building rapport
- Cultural Sensitivity in Counseling
- Patient-Centered Treatment Planning
- Crisis Management
- Cognitive Behavioral Techniques
- Bilingual in Spanish and English
Affiliations
- Lambda Theta Alpha Latin Sorority, Inc.
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Specialist
Holy Innocents Church
08.2024 - Current
Therapist Intern
Kristle J Smalls Counseling
05.2024 - Current
Service Coordinator
UPMC
03.2021 - 07.2024
Bilingual Service Coordinator
AmeriHealth Caritas
06.2019 - 02.2021
Case Manager
Care-Lync
06.2018 - 05.2019
Master of Education - Counseling Psychology
Temple University
Bachelor of Science - Rehabilitation Science
Pennsylvania State University
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