Aliyah Cooper

Floor & Decor

Denton

01.2021 - Current

Handled customer complaints in a professional manner.
Developed promotional strategies to increase sales volume.
Conducted inventories on a regular basis to track stock levels.
Attended weekly team meetings to review performance goals and objectives.
Provided accurate information about products, prices and services.
Maintained up-to-date knowledge of store merchandise and policies.
Restocked shelves as needed to ensure sufficient inventory levels.
Processed credit card transactions quickly and securely.
Demonstrated product features and benefits for customers' needs.
Processed returns, exchanges, and refunds in accordance with company policies.
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Used technology resources to assist customers in locating and selecting items.
Built and maintained relationships with peers and upper management to drive team success.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Engaged customers in friendly, professional dialogue to determine needs.
Developed trusting relationships with customers by making personal connections.
Sold various products by explaining unique features and educating customers on proper application or usage.
Adapted sales strategies based on customer interactions and feedback to improve results.