Aliyah Fernandez
Homestead
Summary
I consider myself a very determined and fast learner, especially in fast paced work environments. While I worked at Dairy Queen as my first job I specifically worked in the drive thru station, effectively teaching me how to handle fast paced situations in food handling. Adapting to change has never been an issue rather resulting in positive outcome. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
First Choice Neurology: Nelson Sanchez, MD
01.2025 - 02.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Intern
First Choice Neurology: Nelson Sanchez, MD
06.2024 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Shift Supervisor
Jersey Mike's Subs
01.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cashier Team Lead
Dairy Queen Grill & Chill
01.2022 - 03.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
No Degree - Nursing
Miami Dade College
Miami, FL05-2027
High School Diploma -
Homestead High School
Homestead, FL06-2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Customer service
- Team leadership
- Cash handling
- Food serving and preparation
- Safe serving practices
- Serving etiquette
Timeline
Medical Receptionist
First Choice Neurology: Nelson Sanchez, MD
01.2025 - 02.2025
Intern
First Choice Neurology: Nelson Sanchez, MD
06.2024 - 08.2024
Shift Supervisor
Jersey Mike's Subs
01.2024 - 08.2024
Cashier Team Lead
Dairy Queen Grill & Chill
01.2022 - 03.2023
No Degree - Nursing
Miami Dade College
High School Diploma -
Homestead High School
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