Aliyah Gaitan
Davis Carter Scott Design
Alexandria,VA
2
Languages
8
years of professional experience
Professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
Receptionist /Office Administrative Assistant
3 Years 1 Month- Coordinated multi-line phone coverage, routing calls and taking accurate messages.
- Managed front desk operations, greeting visitors and directing inquiries with professionalism
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Scheduled conference rooms and appointments, supporting smooth daily office workflow.
- Maintained visitor logs, mail distribution, and sensitive office records with accuracy.
- Resolved incoming requests promptly, ensuring efficient communication across departments.
- Supported administrative tasks, including filing, data entry, and document preparation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Coordinated calendars, meetings, and travel arrangements for executives and cross-functional teams.
- Prepared reports, presentations, and correspondence using Microsoft Office applications.
- Oversaw supply inventory, vendor communication, and purchase order processing.
Concierge Team Lead
4 Years 2 Months- Coached and developed team to foster continuous growth and enhance skill sets
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Interacted with guests, including VIPs and celebrities, ensuring high respect for privacy
- Acquired new skills through training programs and applied to daily tasks to improve efficiency and productivity
- Managed over 30 calls daily to efficiently address customer inquiries and concerns
- Handled 30+ calls per day to address customer inquiries and concerns
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Front Desk Receptionist
1 Year 1 Month- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Utilized quick response and dynamic service skills to foster relationships with patrons, enhancing customer retention.
- Maintained balanced accounts and generated daily reports to ensure accurate financial tracking.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Transcribed phone messages and relayed to appropriate personnel.
- Addressed customer issues promptly and escalated to supervisor when necessary, ensuring timely resolution.
Education
High School Diploma
Bachelor of Science - Psychology
Skills
Reservations management
Guest accommodations
Guest experiences
Attention to Detail
Multitasking
Time management
Multitasking Abilities
Excellent Communication
Client management
Active Listening
Online training
Team support
Vendor interaction
Team building
Supplier coordination
Languages
English
Spanish
Timeline
Receptionist /Office Administrative Assistant
Davis Carter Scott Design
09.2023 - CurrentRead More
Concierge Team Lead
The St.James
06.2019 - 08.2023Read More
Front Desk Receptionist
Lee District RECenter
05.2018 - 06.2019Read More
Mount Vernon High School
High School Diploma
Read More
George Mason University
Bachelor of Science from Psychology
Read More