Tera Garber
Waukee,IA
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Brock Trucking Inc
Waukee, IA
10.2020 - Current
- Monitored vehicle Electronic Logging Devices to ensure proper functionality and communication, while preventing Hours of Service violations
- Oversaw company DOT scores, actively assisting company leadership in improving scores by addressing DOT complaints/violations and providing guidance to drivers
- Coordinated with insurance companies to ensure all drivers, vehicles, and cargo were adequately insured
- Compiled necessary audit materials for industry-related audits, including DOT, FMCSA, insurance, and partner audits.
Admin/Insurance Billing Specialist
Comfort Dental
Lakewood, CO
07.2020 - 03.2022
- Scheduled appointments and efficiently managed patient check-ins
- Verified insurance coverage and skillfully generated copay information
- Conducted meticulous audits of patient insurance records to ensure accuracy in payments received
- Demonstrated exceptional leadership skills by overseeing daily operation close-outs, including timely submission of payment requests and efficient processing of received payments.
Customer Service/Sales Consultant
Home Advisor
Golden, CO
09.2014 - 06.2020
- Successfully executed business-to-business outbound cold-calling, providing comprehensive consultation on HomeAdvisor's products and services
- Demonstrated exceptional skills in initiating and driving new business acquisitions within a dynamic and energetic sales environment
- Oversaw the full sales cycle, from lead generation to pipeline management, and ultimately closing deals
- Successfully facilitated outbound customer care by engaging in informative conversations with homeowners, discussing their past, present, and future home projects
- Demonstrated leadership capabilities by actively assisting in coaching and training new team members
- Effectively educated homeowners on the advantages and value of utilizing HomeAdvisor for their home improvement endeavors.
Education
High School Diploma -
Mandarin High School
05.2007
Skills
- Customer Service-Oriented
- Multitasking & Prioritizing
- Skilled Collaborator
- Database Search
- Time Management
- Documentation and Reporting
- Data Entry
- Process Improvement
- 10 Key Certified
- Project Management
- Transaction Processing
- De-escalation Techniques
- Insurance Billing
- Appointment Scheduling
- Safety and Security Procedures
- Transportation Information
- Reservations Management
- Customer Liaison
- Exceeding Customer Expectations
- Product Knowledge
- Meeting Sales Goals
- Sales and Promotions
- Insurance Verification
- Safety and Compliance
- Administrative Support
- Email Support
- Scheduling
- Office Administration
- Travel Coordination
- Mail Handling
- Invoicing and Billing
- Client Relations
- Office administration
- Spreadsheet management
- Documentation and reporting
- Multi-line Telephone Systems
- 65 WPM typing speed
- Travel coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Administrative Assistant
Brock Trucking Inc
10.2020 - Current
Admin/Insurance Billing Specialist
Comfort Dental
07.2020 - 03.2022
Customer Service/Sales Consultant
Home Advisor
09.2014 - 06.2020
High School Diploma -
Mandarin High School
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