Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
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Aliyah Grace

Columbus,Ohio

Summary

Dynamic and results-driven Cashier Team Lead at Marlow's Cheestakes with proven expertise in customer service and team leadership. Skilled in cash handling and training new hires, I consistently enhanced operational efficiency and customer satisfaction. Committed to fostering a positive shopping experience while ensuring compliance with store policies and safety regulations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier Team Lead/Food Maker

Marlows cheestakes
Gahanna, OH
08.2021 - 06.2025
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier/Food Maker/inventory

Donatos Pizza
Reynoldsburg, Ohio
06.2022 - 10.2023
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Accepted cash and credit card payments, issued receipts and provided change..
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

Bachelor of Arts -

Columbus State Community College
Columbus, OH
05-2029

High School Diploma -

Reynoldsburg High School
Reynoldsburg, OH
05-2025

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Team leadership
  • Effective communication
  • Training and development
  • POS system
  • Time management
  • Performance monitoring
  • Basic math
  • Empathy and patience
  • Escalation handling
  • Online order picking
  • Fraud prevention
  • Product knowledge
  • Safety rules
  • Store policies enforcement
  • Cashier training
  • Flexible schedule
  • Multitasking and organization
  • Cash register operation
  • New hire training

Affiliations

  • Dance
  • Reading
  • Event planning

Languages

Spanish
Limited

Accomplishments

  • National youth leadership
  • Honors
  • Science, community service, work readiness seals

Certification

  • Online work readiness program
  • Drivers license

Timeline

Cashier/Food Maker/inventory

Donatos Pizza
06.2022 - 10.2023

Cashier Team Lead/Food Maker

Marlows cheestakes
08.2021 - 06.2025

Bachelor of Arts -

Columbus State Community College

High School Diploma -

Reynoldsburg High School

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Aliyah Grace