A'Liyah Guillen
Brockton,MA
Summary
Friendly, dependable, and customer-focused high school student with experience working with children, collaborating in team environments, and demonstrating strong leadership skills. Certified in Retail Management: Retail Technology and Security with knowledge of customer service, retail operations, and workplace security. Eager to provide excellent customer experiences while contributing to a positive and efficient retail team. Proactive individual with a background in community engagement and project support. Recognized for reliability and initiative in fast-paced environments, ready to make a meaningful impact in youth development initiatives.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Junior Counselor
Sportsmen's Tennis & Enrichment Center
Boston, Massachusetts
06.2024 - 08.2024
- Supervised and supported children ages 5–12 in a safe, welcoming environment.
- Facilitated daily activities including tennis, arts and crafts, enrichment programs, and field trips to enhance camper engagement.
- Delivered friendly customer service to campers and communicated with staff and parents.
- Worked collaboratively with staff to keep daily operations running smoothly.
- Communicated schedules and program details to parents, ensuring clarity and fostering strong relationships.
- Led warm-up sessions to prepare participants for physical activities.
- Provided feedback on program effectiveness during team meetings and discussions.
- Coached students through challenging processes such as obtaining aid.
- Ensured that all camper needs were met during their stay at the campsite.
- Worked with senior staff and maintained open communication to better fulfill group's mission.
- Led activities such as arts and crafts, sports, swimming, and outdoor games, promoting teamwork and skill development among participants.
Leadership Development Fellow
GROW Leadership Development Program
Boston, Massachusetts
06.2023 - 08.2023
- Coordinated community service projects to enhance local engagement and support program goals.
- Collaborated with mentors and peers to support group goals and activities.
- Strengthened interpersonal and customer service skills through teamwork and public engagement.
- Supported fellow participants through mentorship and collaborative activities.
- Facilitated group discussions to enhance participant engagement and learning.
- Collaborated with community leaders to establish and strengthen partnerships for program outreach.
- Developed engaging presentations to effectively communicate program updates. and reports outlining the accomplishments of the Fellowship program.
- Created teaching materials and methods based on provided guidelines.
Education
Cardinal Spellman High School
Brockton, MA05-2027
Skills
- Customer Service
- Communication
- Teamwork & Collaboration
- Time Management
- Problem-Solving
- Leadership
- Cash Handling (Willing to Learn)
- Organization & Attention to Detail
- Retail Technology & Security
- Adaptability
- Positive Attitude
- Fast Learner
Certification
- Retail Management: Retail Technology and Security
Timeline
Junior Counselor
Sportsmen's Tennis & Enrichment Center
06.2024 - 08.2024
Leadership Development Fellow
GROW Leadership Development Program
06.2023 - 08.2023
Cardinal Spellman High School