Aliyah Habib
Las Vegas,NV
Summary
Proven track record in customer support and problem-solving, demonstrated through successful management of high call volumes and maintaining exceptional accuracy levels. Skilled in call control and inbound phone call management, consistently ensuring client satisfaction and team success.
Overview
4
4
years of professional experience
Work History
Call Center Representative
24-7 Intouch
08.2023 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Cashier
Target
08.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/ Busser
California Fish Grill
07.2021 - 07.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Cashier
Aeropostale
04.2020 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Diploma -
Spring Valley High School
Las Vegas05.2022
Skills
- Problem-solving skills
- Customer Support
- Call Control
- Product Knowledge
- Inbound Phone Call Management
Timeline
Call Center Representative
24-7 Intouch
08.2023 - 07.2024
Cashier
Target
08.2022 - 07.2023
Cashier/ Busser
California Fish Grill
07.2021 - 07.2022
Cashier
Aeropostale
04.2020 - 05.2021
Diploma -
Spring Valley High School
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