Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aliyah Jackson

Belden,Mississippi

Summary

Dynamic customer service professional with extensive experience at DIRECTV, excelling in call center operations and issue resolution. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at team leadership and training, consistently achieving performance targets while fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Direct TV Call Center Agent

DIRECTV
02.2023 - 06.2025
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Manager

Journeys Kidz
05.2021 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Associate of Arts - Forensic Psychology

Mississippi University For Women
Columbus, MS
05-2021

Associate of Arts - General Psychology

Northeast Community College
Booneville, MS
05-2020

Skills

  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Problem-solving skills
  • Data entry
  • Issue resolution
  • Documentation and reporting
  • Typing speed
  • Answering questions
  • Interpersonal skills
  • Gathering information
  • Resolving issues
  • Training experience
  • Data gathering
  • Report preparation
  • Product recommendations
  • Inbound call reception
  • Professional phone voice
  • Call quality
  • Customer service
  • Calm disposition
  • Microsoft Outlook
  • Microsoft Office
  • Organizational Skills
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Sales management
  • Workforce management

Languages

English
Native or Bilingual

Timeline

Direct TV Call Center Agent

DIRECTV
02.2023 - 06.2025

Assistant Manager

Journeys Kidz
05.2021 - 02.2023

Associate of Arts - Forensic Psychology

Mississippi University For Women

Associate of Arts - General Psychology

Northeast Community College

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Aliyah Jackson