Aliyah Johnson
Philadelphia,PA
Summary
Internationally published author
CEO of The Naughty Prince Co.
Overview
10
10
years of professional experience
Work History
FULLFILMENT INVENTORY
Comoto Revzilla
Lawnside, NJ
06.2020 - 02.2024
- Multiple inventory work done out of state with Revzilla Corporate, including Las Vegas and Louisville, Kentucky Revzilla-Comoto branches
- Community service with children for distributing new chapter books, school supplies and bookbags
- Train new employees on inventory.
Customer service representative
GOPUFF/GOBRAND
Philadelphia, PA
05.2018 - 05.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Order tests that could determine the causes of product malfunctions.
Volunteer
Philly Aids Thrift
Philadelphia, PA
09.2014 - 06.2015
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Answer alarms and investigate disturbances
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
receptionist
philadelphia, electrical & technology chs
06.2014 - 08.2014
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Analyze data to determine answers to questions from customers or members of the public
- Keep a current record of staff members' whereabouts and availability
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Education
high school diploma -
philadelphia, electrical, technology CHS
06.2015
Skills
- Quality communicative skills
- Grammar/Pronunciation
- Psychology
- Volunteer work
Workemail
aliyahjohnson701@gmail.com
Authoremail
avjohn07@gmail.com
Timeline
FULLFILMENT INVENTORY
Comoto Revzilla
06.2020 - 02.2024
Customer service representative
GOPUFF/GOBRAND
05.2018 - 05.2019
Volunteer
Philly Aids Thrift
09.2014 - 06.2015
receptionist
philadelphia, electrical & technology chs
06.2014 - 08.2014
high school diploma -
philadelphia, electrical, technology CHS