Aliyah Laroche
Customer Service Associate
Middleboro,MA
Summary
Dedicated and enthusiastic professional with a strong background in customer service and sales. Demonstrated ability to effectively manage multiple priorities, address customer concerns, and consistently provide positive experiences in fast-paced environments. Proficient in cash handling, offering product recommendations, and collaborating with team members to exceed customer expectations. Seeking an opportunity to leverage these skills in a dynamic customer service role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Crew Member
Burger King
07.2022 - Current
- Delivered excellent customer service at the front counter, drive-thru, and other areas of the restaurant
- Trained new team members in customer service and sales techniques, ensuring consistency in service quality
- Operated cash registers to accurately process payments, ensuring efficiency and customer satisfaction
- Maintained a clean and stocked environment to uphold health and safety standards
- Escalated customer concerns to supervisors to ensure timely and effective resolution
Sales Associate
Rue 21
02.2022 - 06.2022
- Assisted customers by providing product recommendations and locating desired items
- Operated POS systems to process transactions quickly and accurately
- Organized shelves and racks to enhance the store’s visual appeal and engage customers
- Supported store promotions by creating attractive displays to boost sales
Sales Associate
Bath & Body Works
09.2021 - 12.2021
- Built strong customer relationships by understanding their needs and recommending suitable products
- Processed transactions efficiently, ensuring a smooth checkout experience
- Restocked and reorganized the sales floor to align with promotional themes and plans
- Delivered exceptional customer service to create pleasant shopping experiences
Courtesy Clerk
Shaws & Star Market
06.2020 - 03.2021
- Provided outstanding customer service by addressing inquiries and assisting with product selections
- Collaborated with the shift manager to resolve customer issues promptly and professionally
- Operated cash registers with a focus on accuracy and efficiency
- Ensured shelves were well-stocked and merchandise displayed attractively to encourage sales
Court Monitor
Altitude Trampoline Park
08.2019 - 03.2020
- Ensured the safety of participants by enforcing guidelines and monitoring activities
- Maintained cleanliness and organization of facilities to provide a welcoming environment
- Worked closely with team members to develop engaging recreational activities
Education
High School Diploma -
Community Charter School of Cambridge
Cambridge, MA 09.2017 - 06.2021
Skills
Customer service excellence
Cash handling and POS systems
Conflict resolution
Team training and collaboration
Organizational and multitasking abilities
Product recommendations and merchandising
Teamwork and collaboration
Certification
ServSafe Manager Certification, 11/01/22, 11/30/27
Timeline
Crew Member
Burger King
07.2022 - Current
Sales Associate
Rue 21
02.2022 - 06.2022
Sales Associate
Bath & Body Works
09.2021 - 12.2021
Courtesy Clerk
Shaws & Star Market
06.2020 - 03.2021
Court Monitor
Altitude Trampoline Park
08.2019 - 03.2020
High School Diploma -
Community Charter School of Cambridge
09.2017 - 06.2021