Aliyah Leija
Conroe,Texas
Summary
Results-oriented Fulfillment Lead with experience in inventory management and customer service. Expertise in enhancing operational processes, leading teams, and analyzing inventory data for demand forecasting. Proven skills in improving inventory turnover, reducing excess stock, and training new team members. Strong background in warehouse logistics and supply chain management, focused on optimizing order fulfillment efficiency.
Overview
5
5
years of professional experience
Work History
Inventory Control Team Leader
Academy Sports and Outdoors
Conroe, Texas
11.2023 - Current
- Developed and implemented process improvements, optimizing inventory turnover and reducing excess stock levels.
- Analyzed inventory data to identify trends and forecast demand, enabling proactive adjustments to inventory strategies.
- Monitored inventory levels and conducted regular stock checks, ensuring accurate records and minimizing discrepancies.
- Coordinated cycle counts and physical inventories, improving accuracy in inventory records and reducing shrinkage.
- Led inventory audits and reconciliations, ensuring accurate stock levels and minimizing discrepancies across multiple locations.
- Trained and mentored new team members on inventory management systems and procedures, improving team competencies.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints effectively, maintaining high levels of customer service.
- Received and processed incoming shipments, ensuring accurate inventory levels and timely product availability on the sales floor.
- Maintained a clean and organized workspace, contributing to overall operational efficiency and enhanced safety standards.
- Assisted in stock replenishment by effectively organizing merchandise displays, improving product visibility and accessibility for customers.
- Utilized scanning equipment and inventory management systems to update stock data, enhancing accuracy and efficiency in order processing.
- Accepted and processed customer orders efficiently at point of sale.
- Packed merchandise for delivery and moved items to delivery area.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Followed proper packaging requirements depending on order size and type.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
Area Supervisor
Ross Dress For Less
08.2021 - 08.2023
- Managed and supervised a sta of 30 in a fastpaced customer service environment
- Trained and mentored staff on customer service protocols, policies, and procedures to enhance service quality.
- Developed and implemented customer service initiatives that improved customer satisfaction and loyalty.
- Monitored sta performance, ensuring compliance with company standards and regulations
- Investigated customer complaints and implemented corrective actions.
- Developed and maintained positive relationships with clients, vendors, and other stakeholders
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or incident layouts.
- Conducted routine inspections to check quality and co ›lians vith established speciations.
- Planned sequence of operations and established sch ale.
- Tracked hours and inventory usage, and prepared associates reports.
- Maintained focus during busy times and delegated tasks to ensure smooth business operations.
- Walked through department multiple times each shift! valuate and correct issues such as cleaning and stock replenishment.
- Electively allocated tasks during high-trace times keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate stang shortages.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
Education
High School -
Caney Creek High School
ConroeSkills
- Customer Service Management
- Training and Mentoring
- Organizational Skills
- Quality Inspection
- Inventory Tracking
- Loss Prevention
- Merchandising
- Report Submission
- Self Discipline
- Highly Dependable
- Goal Oriented
- Highly Driven and Inspired
- Adaptability/Flexibility
- Fulfillment Lead
Timeline
Inventory Control Team Leader
Academy Sports and Outdoors
11.2023 - Current
Area Supervisor
Ross Dress For Less
08.2021 - 08.2023
High School -
Caney Creek High School