Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
17
17
years of professional experience
Work History
Material Handler, Inventory Control Specialist
Plano Molding Powered by Purefishing
08.2023 - Current
Responsible for accurately supplying press assembly lines and maintaining inventory at assembly and in storage warehouses
Forklift certified
Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Maintained safe work environment by following proper safety protocols and conducting regular inspections.
Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Supervisor
Tri-State Towing INC
01.2019 - 05.2023
Increased team productivity 26% by implementing efficient workflows and setting clear expectations for staff members.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
Managed over 100 incoming calls per day from customers.
Shift Manager
Lundeens Discount Liquors
10.2011 - 01.2023
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Promoted a positive work environment through open communication and constructive feedback.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Store Manager
Batteries Plus Bulbs
09.2014 - 01.2020
Broke sales records consistently as store manager leading to an increase of profit the location had never seen
Weekly training, coaching and daily metrics lead to all employees being at the top of charts for the district
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Shift Lead
Walgreens
01.2007 - 09.2014
Oversaw operations of the store when the store manager was away.