Hi, I’m
Aliyah-Marie Telich
Cincinnati,OH
Summary
A determined team player with a solid track record in efficient and accurate order fulfillment always willing to go the extra mile to ensure customers are satisfied with their grocery store experiences. I've successfully contributed to enhancing customer satisfaction by ensuring timely and precise delivery of grocery orders. I’ve also demonstrated strong organizational skills and attention to detail in maintaining inventory and meeting customer needs. My strengths include effective communication, teamwork, and focus on delivering quality service to customers. I am looking for work that will add to my skills and/or improve my quality of work and soon hopefully land me my dream career.
Overview
7
years of professional experience
Work History
Crothall Healthcare Services/Good Samaritan
EVS Housekeeper
02.2024 - 07.2024
Job overview
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Amazon
Warehouse Associate
05.2023 - 01.2024
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Frisch's Big Boy
Drive-Thru Leader
01.2021 - 06.2021
Job overview
- Analyzed data from daily reports to identify trends or areas requiring attention within the drive-thru operations.
- Enhanced employee morale by providing regular training sessions and performance feedback for the drive-thru team.
- Managed cash handling procedures within the drive-thru operation, maintaining accuracy in transactions and daily reconciliations.
- Implemented new policies to improve overall efficiency and effectiveness of the drive-thru operations.
Kroger
Cashier/ClickList Assistant Manager
10.2017 - 05.2020
Job overview
- Ringing up customers, bagging groceries, and keeping my area clean
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
LAROSAS CALL CENTER
Customer Service Representative
07.2019 - 10.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy in a timely manner, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Western Hills High School , Cincinnati, Ohio
High School Diploma
05.2021
University Overview
- Completed AP course in Chemistry and World History
- GPA : 3.4
- Extracurricular Activities: Tutoring and Cheering
- Attended Cincinnati State online and completed some college in the major Health Information Management.
Skills
- Safety/Sanitation Protocols
- Problem-Solving Abilities
- Customer Service
- Time Management Skills
- Cash Handling
- Strong Communication Skills
- Computer Skills
- Department Opening and Closing Procedures
- Training and Mentoring
- Self-Motivated and Disciplined
- Social Media Influencer
- Reliability
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Makeup
Working out
Spending time with my kids
Trying new foods
Reading/writing
Timeline
EVS Housekeeper
Crothall Healthcare Services/Good Samaritan
02.2024 - 07.2024
Warehouse Associate
Amazon
05.2023 - 01.2024
Drive-Thru Leader
Frisch's Big Boy
01.2021 - 06.2021
Customer Service Representative
LAROSAS CALL CENTER
07.2019 - 10.2019
Cashier/ClickList Assistant Manager
Kroger
10.2017 - 05.2020
Western Hills High School
High School Diploma
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