Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frank Grace

Cincinnati,OH

Summary

Results‑oriented professional with experience in project coordination, claims support, and quality assurance across insurance and SaaS environments. Skilled in aligning stakeholders, managing operational improvements, and facilitating seamless service delivery. Seeking a role in Project Management, Claims, or Operations that leverages a background in client services, process improvement, and data‑driven quality assessments.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project & Account Coordinator

Motorola
06.2022 - Current
  • Served as a primary liaison between Motorola and K‑12 institutions, working closely with principals and staff to guide them through the implementation process for the Halo Smart Sensor.
  • Coordinated installations with vendors and internal teams, aligning schedules and making adjustments for seamless deployments.
  • Created and delivered online product demos and participated in major trade shows like ISC West to educate stakeholders and build trust.
  • Supported a landmark $2.5M Montgomery County deal as part of a cross‑functional team, gaining experience in enterprise‑level project and account management.

Director of Quality Assurance

Superhuman Prospecting
06.2020 - 06.2022
  • Served as the first Quality Assurance lead for the department, managing a team member responsible for call review and performance monitoring.
  • Developed call review standards and implemented best practices for assessing call quality across the organization.
  • Supported over 900 global campaign efforts across SaaS, real estate, and EdTech industries (including 2‑10 Home Buyers), providing actionable feedback and aligning departmental efforts with company objectives.
  • Created training and review protocols that strengthened service quality, streamlined internal workflow, and promoted accountability across departments.

Claims Support Specialist

Old Republic Insurance Group
03.2018 - 05.2020
  • Served as a point of contact for customers throughout the HVAC and related equipment claim process, verifying claim details and facilitating equipment returns.
  • Guided claimants through internal policies and procedures, ensuring accurate and timely processing.
  • Developed strong problem‑solving and communication abilities within a regulated environment, focusing on providing seamless service and resolving customer concerns efficiently.
  • Generated, posted, and attached information to claim files.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Education

B.A. - Business Administration & Marketing

Winston‑Salem State University
Winston‑Salem

Skills

  • Cross-functional project coordination
  • Stakeholder relationship management
  • Workflow improvement
  • Client relationship management
  • Claims management support
  • Training & Development
  • Skilled in managing customer relationships using CRM tools
  • Expertise in Microsoft Office applications
  • Skilled in utilizing Google Workspace applications
  • Quality assurance
  • Experience with CRM applications
  • Client account management
  • Quantitative analysis

Certification

  • Project Management Professional (PMP)
  • Google Analytics

Timeline

Project & Account Coordinator

Motorola
06.2022 - Current

Director of Quality Assurance

Superhuman Prospecting
06.2020 - 06.2022

Claims Support Specialist

Old Republic Insurance Group
03.2018 - 05.2020

B.A. - Business Administration & Marketing

Winston‑Salem State University

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