Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Mathis

Dallas,TX

Summary

High-performing Associate with solid experience in handling high volume of customer interactions through A Tech system . Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment.

Team-oriented and committed to fostering positive customer experiences. Resourceful Neiman Marcus Associate. Able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. High-performing with solid experience in handling high volume of customer interactions through live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.

Overview

1
1
year of professional experience

Work History

Online Customer Service Representative

Neiman Marcus Group Ltd
09.2022 - Current

Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

  • Assisted clients with product questions to facilitate online ordering process.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.

Associate

Amazon
03.2022 - 09.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.

Education

High School Diploma -

David W Carter High School
Dallas, TX
05.2021

Some College (No Degree) -

Dallas Community College

Skills

  • Order and Refund Processing
  • Change Orders
  • Team Goals
  • Calm and Professional Under Pressure

Timeline

Online Customer Service Representative

Neiman Marcus Group Ltd
09.2022 - Current

Associate

Amazon
03.2022 - 09.2022

High School Diploma -

David W Carter High School

Some College (No Degree) -

Dallas Community College
Aliyah Mathis