JESSICA DUNN
Spring,TX
Summary
Personable customer service Representative offering experience in administration providing high-quality service and superior customer experience. Excellent Problem solver with strengths in customer service. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Online Customer Service Representative
Bright Stars Early Education Centre
Houston, Texas
02.2018 - Current
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Responded to website and email inquiries within 1 business days to maintain customer satisfaction and generate positive reviews.
Cashier/Shift Lead
Cafe' Express
Houston, Texas
08.2017 - 01.2018
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored 20 new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained a safe working environment by observing safety procedures, policies, and regulations.
- Inventoried materials on a weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
High School Diploma -
James Madison
Houston, Texas06.2018
Skills
- Inbound and Outbound Calling
- Technical Support
- Online Customer Support
- Strong Telephone Etiquette
- Payment and Refund Processing
- Call Center Operations
- Issue and Complaint Resolution
- Courteous with a Strong Service Mindset
- Cash Register Operations
- Administrative and Office Support
- Responding to Difficult Customers
- Order and Refund Processing
- Online chat
- Customer experience management
- Recordkeeping strengths
- Strong Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Online Customer Service Representative
Bright Stars Early Education Centre
02.2018 - Current
Cashier/Shift Lead
Cafe' Express
08.2017 - 01.2018
High School Diploma -
James Madison
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