Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Meadows

Summary

Seeking challenging opportunities where I can fully use my skills for the success of the organization. Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

12
12
years of professional experience

Work History

Case Manager Specialist

Telecare Corporation
09.2024 - Current
  • Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
  • Provided crisis intervention and support during critical incidents involving clients or their families.
  • Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
  • Managed high caseloads efficiently, prioritizing cases based on urgency and need.
  • Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Facilitated successful client transitions from institutional settings to community-based living environments.

Social Worker

Cognitive Center
10.2023 - 06.2024
  • De-escalated stressful situations through individual and family crisis interventions.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Advocated for clients to assure respected rights and wishes.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.

Case Manager

TEKsystems
06.2022 - 10.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Reviewed information on application to make sure no documents were altered.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Utilized grant writing skills to secure additional program funding.

Lead Generation Specialist /Agent

Tele Gateway Marketing
01.2020 - 06.2022
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales.
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.

Front Desk

Planet Fitness Gym
06.2018 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Call Center Customer Service Representative

Xerox, ACS
12.2013 - 06.2018
  • Met customer call guidelines for service levels, handle time and productivity.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

No Degree - Sociology

California State University - Bakersfield
Bakersfield, CA
06-2026

West High School
Bakersfield, CA
05.2013

Skills

  • Accurate Data Entry
  • Development Activities
  • Customer Support
  • Microsoft Excel
  • Outbound Calling
  • Client Relationships
  • Case Planning
  • Documentation
  • Team Meetings
  • Program Development
  • Case Notes
  • HIPAA compliance
  • Problem-solving abilities

Timeline

Case Manager Specialist

Telecare Corporation
09.2024 - Current

Social Worker

Cognitive Center
10.2023 - 06.2024

Case Manager

TEKsystems
06.2022 - 10.2023

Lead Generation Specialist /Agent

Tele Gateway Marketing
01.2020 - 06.2022

Front Desk

Planet Fitness Gym
06.2018 - 01.2020

Call Center Customer Service Representative

Xerox, ACS
12.2013 - 06.2018

No Degree - Sociology

California State University - Bakersfield

West High School

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