Grashan Wilson
Sparta,WI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Health Worker/Case Manager-Remote
Families First Of Monroe County
Tomah, Wisconsin
01.2024 - 09.2024
- Collaborate with healthcare professionals to provide tailored case management services, including health education and resources, to meet the diverse needs of individuals and families within Monroe County, ensuring optimal community health outcomes
Employment Trainer
VARC, INC
01.2023 - 12.2023
- Oversaw the day-to-day operations and expansion of the employment program, ensuring effective job development, placement, and retention strategies were implemented
- Fostered community engagement and awareness by establishing and maintaining relationships with referral agencies and client families through consistent communication
- Maintained a professional presence, upholding the program's reputation and facilitating goal-setting initiatives to drive program success
Personal Shopper
Walmart
01.2023 - 12.2023
- Efficiently navigated through store aisles to accurately fulfill and promptly process customer orders, ensuring a high level of satisfaction through meticulous attention to detail and personalized service
Bartender/Server
Kazoku Bistro
01.2022 - 12.2023
- Provided exceptional customer service at Kazoku Bistro by expertly preparing and serving beverages, managing multiple tables with efficiency, and ensuring a memorable dining experience for patrons
Janitor
Allied National Services
01.2021 - 12.2022
- Maintained cleanliness and orderliness across various facilities at Allied National Services by performing daily janitorial tasks, ensuring a hygienic and welcoming environment for employees and visitors
OFS/Supervisor
Grocerkey/Shopwoodmans
Onalaska, WI
01.2019 - 12.2020
- Efficiently managed customer orders, ensuring accurate selection and timely distribution of groceries
- Resolved customer inquiries and complaints, providing exceptional service and maintaining satisfaction
- Handled payment transactions, addressing issues such as declined cards with tact and promptness
Customer Account Manager-Remote
Get it Now
Onalaska, WI
01.2018 - 12.2019
- Managed comprehensive credit and financial documentation for a diverse customer base, ensuring accuracy and confidentiality in record-keeping
- Conducted effective collection efforts to address and reduce past due accounts, improving account receivability
- Maintained up-to-date customer profiles, including contact details, payment histories, and documentation of collection interactions
OFS/Supervisor
Grocerkey/Shopwoodmans
Onalaska, WI
01.2018 - 12.2018
- Efficiently coordinated the selection and distribution of customer grocery orders, ensuring timely and accurate service
- Managed customer relations by addressing inquiries, resolving complaints, and facilitating payment processes for declined card transactions
Merchandiser Specialist
O'Reilly Auto Parts
Sparta, WI
01.2016 - 12.2017
- Maintained a meticulously organized and clean sales environment to enhance customer shopping experiences
- Adhered to company guidelines for merchandise display and stock replenishment, ensuring product availability and accessibility
- Provided customer service on the sales floor, assisting with product selection and inquiries to support sales objectives
Sale Associate
Aafees
Fort McCoy, WI
01.2015 - 12.2015
- Provided exceptional customer service, ensuring customer satisfaction through personalized sales assistance and product knowledge
- Managed sales transactions efficiently with proficiency in operating cash registers and adherence to loss prevention protocols
Crew Member
McDonald's
Sparta, WI
01.2011 - 12.2012
- Delivered consistent customer service excellence, upholding strict quality and safety protocols for food handling and service
- Facilitated onboarding of new team members, providing guidance to ensure rapid acquisition of essential job skills
Education
Medical Coding Externship -
Prevalent Health
10.2014
Medical Billing and Coding Diploma -
Ultimate Medical Academy
09-2013
Skills
- Human Anatomy Knowledge
- Government Healthcare Payers
- Medicare and Medicaid Proficiency
- Tricare
- Greenway Prime Suite EHR/PMS
- Accurate Data Entry
- Understanding Co-Payments
- Appointment Coordination
- Professional Phone Etiquette
- Third-Party Payers
- Knowledge of Workers’ Compensation Laws
- Managed Care (HMO, PPO, and POS)
- Administrative Oversight
- Insurance Claims Handling
- End of Business Reporting
- Insurance Billing Practices
- Detail-Oriented Data Input
- Healthcare Claims Management
- ICD-9-CM Knowledge
- HCPCS Compliance Understanding
- CPT
- Introduction to ICD-10-CM
- Healthcare Vocabulary
- HIPAA Compliance
- Ub-04
- Assignment management
- Healthy living plans
- Community-based resources
- Organized and detail oriented
- Healthcare advocacy
- Team assignments
- Referral coordination
- Public outreach
- Microsoft office proficiency
- First aid training
- Service coordination
- Motivational interviewing
- Mental health care assistance
- Health education
- Schedule management
- Medical assessment mastery
- Data collection
- Schedule coordination
Certification
- CMS 1500, None
- Medicare Fraud and Abuse Prevention, Detection and Reporting, None
- World of Medicare and Uniform Billing (UB)-4, None
References
References available upon request.
Timeline
Community Health Worker/Case Manager-Remote
Families First Of Monroe County
01.2024 - 09.2024
Employment Trainer
VARC, INC
01.2023 - 12.2023
Personal Shopper
Walmart
01.2023 - 12.2023
Bartender/Server
Kazoku Bistro
01.2022 - 12.2023
Janitor
Allied National Services
01.2021 - 12.2022
OFS/Supervisor
Grocerkey/Shopwoodmans
01.2019 - 12.2020
Customer Account Manager-Remote
Get it Now
01.2018 - 12.2019
OFS/Supervisor
Grocerkey/Shopwoodmans
01.2018 - 12.2018
Merchandiser Specialist
O'Reilly Auto Parts
01.2016 - 12.2017
Sale Associate
Aafees
01.2015 - 12.2015
Crew Member
McDonald's
01.2011 - 12.2012
Medical Coding Externship -
Prevalent Health
Medical Billing and Coding Diploma -
Ultimate Medical Academy
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