Aliyah Patterson
Hattiesburg,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Loan Servicing Representative
Regions Mortgage
Hattiesburg, MS
08.2021 - Current
- Proficiently transitioned into a new field while regular positive reviews
- Resolved 250 customer service inquiries on average per week
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained relationships with customers, lenders and other third parties.
- Determined best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinated problem resolution with appropriate departments
- Informed customers of standard procedures or resolution of problem
- Followed up, either verbally or in writing, to ensure customer satisfaction
- Made periodic calls to existing customers to determine satisfaction with the company, products, and services
- Readily assisted customers with making mortgage payments
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Regularly gathered customer reviews to help company reach a higher rating
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Handled homeowner's insurance claims related questions
- Provided assistance with approving endorsements of insurance claim checks
Cashier
Walmart
Magee, MS
08.2019 - 08.2021
- Greeted customers and responded to requests for information.
- Reviewed and resolved differences between accounting information and cash drawer.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and concerns to support positive customer experiences.
- Quickly and accurately counted drawers at start and end of each shift.
Server
Popeyes Louisiana Kitchen
05.2017 - 08.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Provided prompt and friendly service to customers in a way that exceeded customer expectations and ensured customer satisfaction
- Followed procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness
- Cleaned and sanitized food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils.
- Increased sales from $10 to $80 by upselling promotional products, such as deserts and drinks, to customers.
Education
Pearl River Community College
Poplarville, MSAssociate of Arts - Accounting And Business Administration
Jones County Junior College
Ellisville, MS12.2021
High School Diploma -
Collins High School
Collins, MS05.2018
Skills
- Customer service
- Microsoft Office
- MS Excel, PowerPoint, Word
- Advertising and marketing
- Interpersonal Communication
- Organization and Time management
- Complaint resolution
- Outstanding communication skills
- Organizational Skills
- Payment analysis
- Data Input
- Microsoft Excel
- Active Listening
- Technical Support
- Medical Terminology
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Recognized for error free cash accounts by Walmart accounting department.
- Dean’s List, Jones County Junior College- 2020-21
Timeline
Loan Servicing Representative
Regions Mortgage
08.2021 - Current
Cashier
Walmart
08.2019 - 08.2021
Server
Popeyes Louisiana Kitchen
05.2017 - 08.2019
Pearl River Community College
Associate of Arts - Accounting And Business Administration
Jones County Junior College
High School Diploma -
Collins High School