Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Bruce Johnson

Hurst,Texas

Summary

Detail-oriented Loan Servicing/Loss Mitigator Specialist Professional. Experienced with Auto, Real estate and Personal loans. Trained in processing all stages of delinquencies from 0-120, charge off, Bankruptcy and Foreclosures. Manages high volumes loan delinquencies in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Loan Servicing Representative

Hyundai Captial America
Plano , TX
10.2023 - Current
  • Analyzed and resolved customer inquiries regarding delinquent loans, payment options, and account balances.
  • Troubleshoot customer's online accounts via portal website.
  • Reviewed 1-90 delinquent customer accounts to determine cure options.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.

Loan Servicing Specialist

Flagship Credit Acceptance
Hurst, Texas
02.2022 - 09.2023
  • Verified credit reports, credit history and personal references for accuracies.
  • Analyzed delinquent (0-120+)loans to make sure payments were received in accordance with contractual agreements.
  • Assisted in financial mitigations with borrowers with in need of assistance with delinquent loans.

Licensed Insurance Agent

Healthmarkets Insurance
North Richland Hills, TX
02.2013 - 01.2022
  • Assisted customer with complex Health and Life insurance needs enroll them appropriate coverage plans.
  • Developed and implemented a book of Business for clients to renewal automatic each year.
  • Processed policy renewals, claims and coverage updates to keep book of business current.

Loss Mitigation Specialist

Citigroup Inc
Irving, TX
04.2004 - 01.2013
  • Managed portfolio of Bankruptcy, Pre-Foreclosure, and Foreclosed properties to make final determinations with upper management for risk analysis.
  • Offer Mitigation products to bring accounts to current status i.e : Modifications, Forebearances, and Extensions.
  • Collection data such as bank statements, Paychecks stubs and Utility Bills to make determinations of which mitigation products were suitable.

Collections Specialist

EMC Mortgage
Irving, TX
03.2001 - 02.2004
  • Contact customer via inbound and outbound phone calls to negotiate repayment plans for mortgage payments.
  • Analyzed Escrow accounts for to verify Taxes and Insurance payments are paid prompt and correct.
  • Offer borrowers assistance with payment plans to cure delinquents.

Education

High School Diploma -

David W Carter High School
Dallas, TX
06.1990

Some College (No Degree) - Accounting And Finance

Paul Quinn College
Dallas, TX

Skills

  • Policy Renewals
  • Customer Service
  • Customer Follow-Up
  • Cold Calling
  • Client Retention
  • Negotiation
  • Risk Mitigation
  • Life Insurance
  • Cross-Selling and Upselling
  • Policy Writing

Websites

Timeline

Loan Servicing Representative

Hyundai Captial America
10.2023 - Current

Loan Servicing Specialist

Flagship Credit Acceptance
02.2022 - 09.2023

Licensed Insurance Agent

Healthmarkets Insurance
02.2013 - 01.2022

Loss Mitigation Specialist

Citigroup Inc
04.2004 - 01.2013

Collections Specialist

EMC Mortgage
03.2001 - 02.2004

High School Diploma -

David W Carter High School

Some College (No Degree) - Accounting And Finance

Paul Quinn College

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Bruce Johnson