Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Tressler

Scranton,PA

Summary

Accomplished Loan Servicing Representative with a proven track record at Fidelity Deposit and Discount Bank, showcasing knowledge in loan servicing systems and exceptional customer care. Demonstrated professionalism and integrity through impactful teamwork and efficient time management. Recognized for strong communication skills and attention to detail, invited back for a successive role at Gerard Garvey CPA.

Overview

5
5
years of professional experience

Work History

Loan Servicing Representative

Fidelity Deposit and Discount Bank
07.2022 - Current
  • Knowledge of Escrow accounts on Customer's Mortgages.
  • Work with local tax collectors as well as Insurance Companies regarding tax bills as well as Insurance bills to be paid from escrow accounts.
  • Continued Customer Service skills
  • Working on a team

Tax Season Intern

Gerard Garvey CPA
02.2022 - 05.2022
  • Chosen to be a Tax intern for a Local CPA firm
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files.
  • Gained hands-on experience in various software programs (ATX), increasing proficiency and expanding technical skill set.
  • Prepared clients tax returns to be reviewed by CPA.
  • Was asked to come back and work for the 2024 tax season part time.

Customer Care Representative

Fidelity Deposit and Discount Bank
01.2020 - 05.2021
  • Began career in Banking. Learned ins and outs of banking as well as great customer service skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Logged call information and solutions provided into internal database.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

No Degree - Accounting

Marywood University
Scranton, PA

No Degree - Accounting

Keiser University
Fort Lauderdale, FL
01-2026

Skills

  • Strong communication skills
  • Professionalism and integrity
  • Loan servicing systems
  • Teamwork
  • Time management
  • Attention to detail
  • Organizational skills
  • Loan servicing

Timeline

Loan Servicing Representative

Fidelity Deposit and Discount Bank
07.2022 - Current

Tax Season Intern

Gerard Garvey CPA
02.2022 - 05.2022

Customer Care Representative

Fidelity Deposit and Discount Bank
01.2020 - 05.2021

No Degree - Accounting

Marywood University

No Degree - Accounting

Keiser University
James Tressler